Job Description

Location:

Vancouver, BC

Status:

Permanent, Full-Time

Affiliation:

British Columbia General Employees' Union (BCGEU)

Salary range:

Job Class 12 (Market Adjusted) ($60,006 - $68,490) under review

Competition #:

B033-25

Application Deadline:

September 10, 2025

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

We are seeking a

Senior Lawyer Support Representative

to join our team.

The Opportunity

As a Senior Lawyer Support Representative, your primary function is to Represents the Lawyer Services Department as a senior representative to act as the first point of contact for external lawyers and thirdparty vendors working on legal aid contracts and provide training and support to the Lawyer Support team. The Senior Lawyer Support Representative provides end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration and Family Law. This position completes complex duties to support the team, including invoice validation reports, assess difficult requests and inquiries from lawyers, administration of invoice adjustments and provide mentorship and guidance to Lawyer Support Representatives.

Key accountabilities include, but aren't limited to:

Review, assess and use discretion to approve, or deny extraordinary invoices in CIS Ensure claims are billed in accordance with the policies set out in the LABC Tariffs, Intake Policies and Procedures and the lawyer's contract and that the sequence of services billed fit within the structure of the justice systems court processes; Provide support to lawyers using Lawyer Portal, including updating profile information, invoicing, authorizations, payments, contracts and resources functions; Troubleshoot technical issues in the Lawyer Portal, liaise with the Lawyer Services team and IT department when necessary; Review and approve applications from lawyers to become a legal aid lawyer by reviewing their status with Law Society of BC; Coordinate with other departments to ensure access to systems and resources; set the lawyer up in CIS, and the lawyer portal and send welcome email to lawyers; Support direct supervisor to provide training of employees and casuals; Act as departmental support to answer questions, provide mentorship and advice to Lawyer Support Representatives for complex issues, questions and / or difficult decisions related to their duties; Attend department meetings, present billing problems with solutions for consideration; Draft correspondence; Liaise with referring offices, local agents and other internal departments; and Perform other related duties as required

Who We Are

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC's legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and Reconciliation, and Equity, Diversity and Inclusion, and change through leadership.

Legal Aid BC is in the early stages of, and committed to a transformative journey of embedding Truth and Reconciliation, and Equity, Diversity and Inclusion in all aspects of our work. We seek talent from equityseeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community, be a part of this exciting stage of Legal Aid BC's growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

The Ideal Candidate

You have:

grade 12 education supplemented by courses in Law, Criminology, or related discipline minimum (4) years relevant experience as outlined in related requirements, including at least 3 years as a Lawyer Support Representative experience in supervisory or leadership role and/or supervisory courses OR an equivalent combination of education and experience

We Offer

A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:

Four weeks paid vacation to start that grows the longer you are with LABC An excellent employee benefits package, where premiums are 100% paid by LABC A generous defined benefit pension plan Support for training and development An Employee and Family Assistance program The opportunity to participate in various Employee programs (Employee Wellness, etc.) Support for a healthy work/life balance Generous leave provisions (sick time, special leaves) 13 paid statutory holidays An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time) Transit friendly employer for eligible staff to have their commute subsidized Dog-friendly offices Dedicated Cultural Leave provisions for Indigenous employees An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace
Job Types: Full-time, Permanent

Pay: $60,006.00-$68,490.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off Wellness program
Work Location: In person