Job Description

At Invoke, our mission is to Have Fun Building Great Games.
We believe the best games come from people who love what they do, in an environment that values them and their ideas. That's why we make games that our younger selves used to dream about. And we make sure that everyone has the opportunity to contribute to our collective success. Being part of Wizards of the Coast, we get to contribute to a collection of games that have inspired players and developers for decades.
At Invoke, you'll be a valued member of a dedicated team, contributing to a magical world with your skills and creativity.

In the IT department, our mission is to empower creativity and innovation by providing seamless, reliable, and cutting-edge technology solutions. As a Senior IT Technician, your mission is to play a pivotal role in ensuring that our talented game developers, artists, and designers have the tools, support and infrastructure they need to bring their imaginative worlds to life.
We are committed to upholding the highest standards of IT excellence, striving for continuous improvement, and anticipating the evolving needs of our dynamic industry.
What a Senior IT Technician does at Invoke

• Assist users in day-to-day tech support (Lvl1 +2)
• Support the IT Network engineer and the IT Administrator
• Prepare and troubleshoot workstations for employees
• Update computer parts, such as GPU and RAM memory
• Provide training and onboarding for new employees.
• Maintain the hardware and software inventory up to date
• Manage access and lifecycle for user accounts

What you'll bring

• 3 - 5 Years of experience in IT Tech support / IT Projects
• Experience with Microsoft 365, Azure, Intune, EntraID, Autodesk and Adobe
• Experience with A/V technologies and meeting room setups (Teams Rooms, Yealink)
• Easily adapts to an industry that evolves quickly
• Experience with Cisco Meraki and Palo Alto (asset)
• IT experience in a game or VFX studio (major asset)
• Experience with Linux, Ansible & docker (asset)

We are an Equal Opportunity Employer
Invoke commits to offer equal working chances to every individual, without regard based on the following: age, sex, sexual orientation, physical disability, race, religion, citizenship, native country or any other possible particularities. We sincerely believe in a respectful and open-minded work environment, in which everyone can fully contribute to the organization's development.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#Invoke

Skills Required