Job Description

Follow us onJob Type: EmployeeDuration in Months (for fixed-term jobs): N/AJob Family: IT Support# of Open Positions: 1Faculty/Service - Department: Information Technology, Faculty of Social SciencesCampus: Social Sciences Building, Vanier HallUnion Affiliation: UOITPDate Posted: avril 22, 2024Closing Date: mai 02, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date aboveHours per week: 35Salary Grade: UOITP Grade 10Salary Range: $78 096,00 - $97 101,00About the faculty/service: Faculty of Social Sciences
The FSS comprises nine departments, schools and institutes, which offer undergraduate, masters and doctoral programs in both English and French. With its 10,000 students, 260 full-time professors, and wide array of programs and research centres, the Faculty of Social Sciences plays a key role at the heart of the University of Ottawa. Its graduate students are supervised by excellent researchers and undertake cutting-edge research in the Faculty\'s masters and Ph.D. programs. Along with its complement of about 100 administrative employees, the faculty is proud to provide a collaborative working environment that inspires new ideas, encourages creative ingenuity, and promotes excellence.Position purpose: Under the supervision of the Senior Manager of IT Infrastructure and Systems, independently provides senior level technical advice and support to the members of the Faculty of Social Sciences under their responsibility, regarding IT infrastructure, hardware, software and peripherals. Manages the lifecycle (acquisition, commissioning, maintenance and repair) of IT assets in a manner that meets or exceeds customer service standards. Assists manager in supervising work performed by one or more subordinates.In this role, your main responsibilities will include:Diagnostics and repair services: Provides senior-level support services to quickly identify, analyze and resolve the most complex technical problems involving hardware, software, infrastructure, peripherals and other IT equipment.Connectivity and Access Support: Evaluates the ability of various networks to meet current and future Faculty needs, and makes recommendations for the provision of acceptable levels of service, including the maintenance of connectivity and accessibility.Technical Installation Services: Provides specialized technical installation services to internal customers for hardware, including computers, networks and other IT equipment such as network adapters, to effectively meet users\' technology needs.Software installation and upgrade services: Advises on software installation, testing and upgrading, and ensures the software is up to date, properly registered and effectively commissioned.Consulting services: Provides sound advice on emerging technologies and the possibility of incorporating them into the existing technological framework to enhance operations.Customer support, training and consulting: Provides specialized advice and training to IT technicians and users on the optimal use of computer hardware and software.Procurement Consulting: Evaluates hardware and software options, interpret user requirements and ensures smooth ordering, delivery and receiving.Trend and Needs Analysis: Evaluates users\' future needs and makes recommendations regarding hardware, software and other IT equipment requirements.Compliance and Monitoring: Promotes University and Faculty established standards to ensure pan-organizational security and integrity of IT operations.Supervision: Mentors subordinates and oversees their technical activities, under the guidance of the Manager.Project Management: Leads projects that affect a broad user base, and ensures their implementation within the Faculty.What you will bring:University degree in a related field, or equivalent combination of education and several years of relevant experienceAt least five years\' experience providing IT consulting and technical servicesKnowledge of operating systems, to be able to install them and understand, diagnose and solve complex problemsKnowledge of networking protocols and technologies, to be able to configure networks and solve connectivity problems.Knowledge of office software, to be able to help and guide users in their workKnowledge of the hardware, software and peripherals used at the University, as well as its security guidelines and standards.Knowledge of the University\'s IT policies and procedures in areas such as procurement or asset management and maintenanceExperience providing support to medium to large user groupsExperience in resolving a wide variety of complex software, hardware and peripheral issuesExperience in systems upgrades and proven ability to manage large projectsExperience working in a customer service environmentExperience in supervision, guidance, leadership and feedbackAnalytical skills to diagnose and resolve complex software, hardware and peripheral issuesAbility to proactively follow technological developmentsAbility to prioritize own tasks and meet strict deadlinesBilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 \xe2\x80\x93 Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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