Job Description

One of our major clients is seeking a Senior IT Client Support Manager
Locations: Toronto, Montreal or Ottawa - Hybrid (any of the 3 locations)
Length: 1 year with a strong possibility of an extensionDESCRIPTION:

• Promoting the importance of client service and technology support across the organization to align all the departments on the same page and deliver the best possible level of service.
• Supervise management personnel, including objective setting, performance reviews, compensation, training and development.
• Hire and manage in-house and external resources to fulfil the departmental mandate.
• Coordinating team efforts with the organization\'s strategic goals.
• Defining the annual hardware upgrade plans based on business priorities and technological risks.
• Optimizing workflows and escalation procedures.
• Improving all tasks associated with IT asset management, access requests, security and inventory management.
• Manage client relationships to identify business priorities for service evolution.
• Help evolve organization\'s existing technology.

REQUIRED QUALIFICATIONS:

• Extensive experience managing a client service team
• Client focus and openness to change and new technologies
• Ability to manage dissatisfied clients and de-escalate tense situations
• Excellent communication and interpersonal skills; ability to deal with people at all levels of the Corporation and external/internal clients on behalf of the Executive Director, exhibiting high-quality written and verbal communication skills as well as diplomacy to deal effectively and efficiently with difficult situations
• Knowledge of management practices such as supervision and professional staff leadership, as well as internal practices and procedures for budgeting, recruitment, procurement, contract management, etc
• Ability to help people achieve their goals
• Understanding of key IT focus areas from a managerial and business perspective
• Engaging leadership that fosters a respectful, supportive and open-minded culture in your team
• Five or more years\' experience in a management role
• University degree in business administration or management, or a combination of training and experience deemed relevant
• Bilingualism (English and French); you are comfortable working in both official languages and can manage bilingual remote teams
• Ability to travel across Canada

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Sunita.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!Please note: Adherence to our end client\'s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them...

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