Job Description

Hardware, Software, and Systems Support: Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users. Hardware support includes online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, Virtual Machines, UPS, R&D Labs, and Mobile Phones etc. Assist with support of site-based IT systems and provide input on IT processes to support the manufacturing equipment. Participate in troubleshooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed. Participate in internal audits related to IT processes, procedures, software, and systems. Participate in the Inventory, Risk Assessment & Profit Planning Process. Ability to lead a technical team with minimal supervision and draw conclusion from complex data sets to improve a metric or effort. College diploma or University degree in IT or related discipline from an accredited institution. Minimum 4 years' IT experience Experience with IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management Sound working knowledge and application of MS Windows Operating Systems Sound working knowledge and application of MS Office Suites Technical knowledge and application of various hardware - PC's, laptops, mobile devices, PC peripherals Working knowledge of other IT infrastructure (network, servers, storage, phone systems) Working knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. Must be legally eligible to work in Canada without company sponsorship now and in the future No relocation provided. This role requires working onsite at our Edmonton, AB office. Experience leading IT initiatives across the organization

Skills Required