JOB INFORMATION
Requisition ID: 7490
Number of Vacancies: 1
Department: Human Rights & Investigations (20000019) - Human Rights (30000048)
Salary Information: $99,717.80 - $124,724.60
Pay Scale Group: 10SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday,Sunday Shift: Days
Posted On: March 30, 2023
Last Day to Apply: April 13, 2023
Reports to: Manager FI & SC Complaints


The Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Reporting to the Manager \xe2\x80\x93 Fare Inspector and Special Constable Complaints (FISCC) Office, the Senior Investigator in the TTC FISCC Office conducts impartial and unbiased investigations into complaints (including complex and serious complaints), of misconduct by members of the Special Constables Services and Revenue Protection (SCSRP) departments (including TTC Fare Inspectors and Special Constables). This may involve alleged contraventions and/or violations of TTC and/or SCSRP policies, procedures, standards and related legislation. The Senior Investigator reviews, investigates, analyzes and drafts investigation reports dealing with various individual and systemic issues, and ensures investigations are conducted in a fair and thorough manner.

Key Job Functions

• Leads, reviews, investigates, analyses and resolves complaints (including complex and serious complaints) involving the conduct and/or services of SCSRP, including but not limited to, allegations of harassment, discrimination and violence, unnecessary use of force, misuse of arrest authority and other alleged forms of misconduct in contravention and/or violation of TTC\xe2\x80\x99s policies and/or SCSRP departmental policies, in a timely, thorough, impartial, and fair manner in accordance with investigation regulations, rules, policies and best practice.
• Reviews and assesses complaints (including serious complaint),s involving the conduct of members of SCSRP from various sources, including but limited to, TTC Customer Service Centre, management, members of the public, external stakeholders, Human Rights Tribunal of Ontario (HRTO) or from any other administrative body or adjudicator.
• Drafts investigation plans, determining the mandate, scope and methodology and techniques required to carry out a thorough, fair and timely investigation.
• Coordinates and conducts interviews to gather evidence throughout the investigative process.
• Identifies potential investigative barriers and recommends effective solutions and strategies.
• Act as Manager in the absence of the FISCC Manager.
• May provide support and mentorship for FISCC Investigators.
• Maintains up to date records of case files in the case file management system.
• Writes detailed, high quality investigation reports which include a clear review of the facts and evidence of the case, an objective and well-reasoned assessment of the evidence and credibility analysis of the parties, factual findings and detailed analysis of applicable TTC policies and legislation.

Key Job Functions continued

• Testifies and gives evidence regarding investigations in legal procedures, including arbitration, Ontario Human Rights Tribunal hearings, criminal and/or civil litigation.
• Ensures compliance to contractual and legislative policies, procedures, and standards related to workplace investigations, including but not limited to, the Ontario Human Rights Code, the Anti-Racism Act, the TTC\xe2\x80\x99s Special Constable Agreement with the Toronto Police Services Board, and the Occupational Health and Safety Act.
• Delivers education and/or training on the public complaint procedures for Fare Inspectors and Special Constables and other related information, as required.
• May attend Board Meetings or other senior executive meetings, as required.
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC\xe2\x80\x99s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC\xe2\x80\x99s policies.

Skills

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Apply analytical skills
Demonstrate specialized expertise and knowledge in the assigned field
Create and deliver presentations in various formats
Manage conflict
Use office technology, software and applications
Gather information and conduct research
Understand and apply relevant laws and regulations

Education and Experience

• Completion of a diploma program or post-secondary degree in a field related to one or more of the following: Law, Diversity and Human Rights, Labour Relations, Social Work, Sociology, Social Justice, Criminology, Public Administration, or a related field, combined with demonstrated extensive directly related work experience in conducting workplace investigations and conflict resolution, preferably in a unionized environment

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC\xe2\x80\x99s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.