Senior HR Support Coordinator - ( 2200038S )
Description
Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 25,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, HR, HSSE, IT, Legal, Marketing/Communications, Practice Services and Real Estate and Procurement. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.
Your Opportunity
Take the first step towards designing your career with Stantec. We have an exciting opportunity for a senior HR Support Coordinator to join our team. The primary responsibility of this team is to support HR Administration tasks, including HR file management, I9/State/unemployment compliance, verification of employment/income, invoice and bonus payout processes, and responding to external and internal inquiries. Reporting to the Manager of HR Support, this person will need excellent organizational and time management skills, as well as the ability to communicate to employees at all levels within the organization to support a wide variety of administrative tasks. Join our collaborative HR team and play an important role in supporting the administrative needs of our HR partners and employees. This position offers a flexible, hybrid work schedule.
Your Key Responsibilities
Operates HR Service Center technology, general team inboxes, and voice messages, effectively and efficiently to respond to complex requests pertaining to HR programs and procedures, to help monitor and assign service requests and voice messages requests to team members and identifies trends for process improvements and reporting needs.
Interprets documented HR policies, procedures, and guidelines for clients and will utilize in-depth understanding of HR processes and systems to provide Tier 1 troubleshooting and guidance to HR partners, internal clients, and peers before further escalation is required
Liaises with HR teams, Payroll, Benefits, and various third-party vendors on complex HR Administration matters to ensure issue resolution occurs in a timely manner
Performs service delivery activities following pre-defined processes/procedures and achieves identified operational metrics in support of the delivery of the HR support and best practices
Identifies trends and opportunities through inbound requests to improve service delivery and internal processes by assisting with the development and delivery of team learning workshops, and the maintenance of the process library, templates, and standard responses
Prepares and coordinates time sensitive and complex transactions, ensuring appropriate documentation and approvals are secured
Performs miscellaneous audits and projects as needed, including peer review on specified tasks, to ensure accuracy, quality and internal audit protocols are met
Assists with training and onboarding of new HR Support team members
Ensures legislative and internal compliance is adhered to for all transactions, requests, and file management, Specifically, this role will:
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