Job Description

Senior Front Desk

Wellness Within - St. Albert, AB
Full-time | $17-$20/hour | Weekends Required | Immediate Start

About Us

Wellness Within is a vibrant wellness centre offering a wide range of services including massage therapy, spa treatments, yoga, Pilates, and fitness classes. We pride ourselves on providing a warm, welcoming environment where clients feel cared for and supported in their wellness journey.

We are seeking a reliable, organized, and client-focused Senior Front Desk to join our team. This position combines front desk reception duties with management-level responsibilities, supporting our Management Team in ensuring the smooth daily operations of our centre.

Position Summary

The Senior Front Desk plays a key role in creating an exceptional client experience while maintaining efficient business operations. This individual will act as the lead receptionist while also supporting the management team with scheduling, team coordination, marketing, event support, and facility oversight.

Key Responsibilities Operational Support & Procedure Management

Act as second-in-command to the Centre Manager, supporting daily operations. Create and manage monthly reception schedules, coordinating staff availability and coverage. Oversee reception and movement desk performance, providing training, coaching, and task direction. Process legal documentation requests (e.g., SOAP notes, client records). Maintain and improve operational systems, procedures, and staff communications.
Front Desk & Client Service

Provide reception duties including client check-ins, bookings, payments, and direct billing. Manage the main client email inbox, ensuring professional and timely responses. Maintain an organized email system and oversee staff email communications. Process online retail purchases, coordinate shipping/deliveries, and maintain office supply inventory. Ensure a warm, professional, and welcoming environment for all clients.
Event Coordination & Support

Assist in planning and coordinating workshops, retreats, and training weekends. Work with vendors for branded merchandise, signage, and event materials. Provide on-site event support as needed.
Facility Oversight

Perform daily walk-throughs to identify and address facility needs. Ensure cleanliness and organization of client-facing spaces. Maintain professional brand presentation through updated signage and displays.
Schedule & Compensation

Full-time position

- weekends required (Saturday & Sunday), one evening shift, and two daytime shifts weekly (flexible). $17-$20 per hour to start, based on experience. Opportunity for growth within the company. Start date:

Immediate

Key Skills & Attributes

Strong communication and customer service skills. Highly organized with excellent time-management abilities. Able to multitask and thrive in a busy, fast-paced environment. Experience with scheduling program Mindbody, as well as Direct Billing Insurance companies. (asset, but training available). Proactive, adaptable, and solution-oriented.
How to Apply

If you're passionate about wellness, enjoy working in a client-focused environment, and are ready to take on a role that blends reception with leadership responsibilities, we'd love to hear from you!

Please apply directly through Indeed with your resume and cover letter.

Job Type: Full-time

Experience:

Customer service: 1 year (preferred) Office management: 1 year (preferred)
Work Location: In person

Job Type: Full-time

Pay: $17.00-$20.00 per hour

Benefits:

Casual dress Discounted or free food On-site gym On-site parking Store discount
Experience:

Customer service: 1 year (preferred) Office management: 1 year (preferred)
Work Location: In person