Job Description

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This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

The Senior Events Operator is a self-motivated leader with an entrepreneurial spirit and a relentless desire to win. They will be responsible for the implementation, development and ongoing evolution of the Private Event Program through operational management and administrative projects; ensuring events are coordinated and executed seamlessly from start to finish. Through ongoing training and development, the Senior Event Operator will be responsible for creating a ratified event team all working toward the same goal of executing on-brand, buzz worthy experiences. The Senior Event Operator is sales driven, working closely with the Event Chef to develop strategies to fill the event space when it is under-utilized contributing to overall sales.

Responsibilities

Sales Program

• Development of coordination strategies that achieve the ability to execute events seamlessly in an under-utilized revenue center, while ensuring ease of execution in all areas of the business
• Outside Sales Program. Networking in the community to build awareness of the program and drive sales by targeting groups to fill under-utilized revenue center
• Customer Relationship Management. Maintaining relationships with new and current event hosts to create repeat business

Driving Labour Targets

• Developing execution strategies to hit labour targets, working closely with the Event Chef to drive this area of the business in both the Front and Back of House

Recruiting, Training & Development

• Recruitment, training and development of ratified event service team
• Recruitment, training and development of ratified event leadership team
• Recruitment for the restaurant, contributing to overall selection for both regular service and event team

Planning & Execution of Event Experiences

• Ensuring each event is planned and coordinated to ensure ease of execution in all areas of the business
• Ensuring each event is planned and hosted with genuine warmth and care, creating on-brand, buzz worth experiences every time!
• Implementation and training of new menu experience roll-outs
• Working closely with the Event Operations Manager and Culinary Development Team to consistently provide feedback on experiences

Program Inspection & Accurate Reporting for

• Food cost
• POS & Inventory
• Sales, Profit & Labour

Environment

• Ensuring all events are executed within parameters of liquor license, special events permits, noise by laws and store specific policies
• Setup/takedown system in place for efficiency and overall maintenance of JOEY items
• Event equipment + small wares system to ensure organization and ongoing inventory
• Rental/Vendor system in place for pickup/drop off efficiency

Vendor Program

• Development of vendor relationships resulting in bottom line profit & premium service for guests

Social Media

• Planning and coordination of internal marketing events, contributing to online presence
• Generating on-brand content to contribute to Event Program social media platforms

Requirements:

• 2+ years\' experience in restaurant leadership position an asset
• 2+ years\' experience in live event planning and coordination an asset
• Certificate/diploma/degree in Event Management, Marketing, Business Administration and/or Hospitality Management an asset
• Sales experience an asset

Competencies

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination & a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You are a networker and create strong relationships internally and externally.

Benefits:

• Flexible scheduling to accommodate your personal and family needs
• Competitive compensation opportunity
• Ongoing mentorship to support personal and professional goals
• Fun, Team-driven and inclusive community
• Dynamic, fast-paced, and agile work environment
• World-class Culinary and Service training
• Compete through culinary and bar challenges
• Meal discounts Fitness membership discounts
• Recruiting & Referral bonus program incentives

Follow Your Path

We know our ongoing success is directly attributable to our exceptional team that thrives in a performance-driven environment. Your journey starts here.

JOEY is an Equal Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process.

About JOEY

JOEY exists to deliver the ultimate dining experience. Our handcrafted, locally and globally inspired menu offerings are created by award-winning and inventive culinary chefs and presented by world-class hospitality leaders who are ready to serve a cosmopolitan tribe of patrons in modern, warm and lively environments. JOEY has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand with over 44 locations throughout North America with continued growth and expansion into 2030.

Our values shape every action we take and the decisions we make. JOEY Restaurants is all about opportunity and our ongoing success is attributable to our exceptional, team-oriented, performance-driven partners, who are constantly mastering their skill set. Our work environment is welcoming and inclusive, and our teams are passionate and creative. We embrace honesty and humility and are encouraged to fail forward and learn from our mistakes. Our industry-recognized performance-driven coaching culture paves the way for future leaders. Through ongoing coaching and mentorship, we directly impact the continuous learning, growth, and development of our partners across North America.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.

JOEY Restaurants