Job Description

Location:
Toronto, ON, CA, M5J 2V5
Req ID: 51531
Jobs by Category: Sales and Marketing
Job Function: Sales & Professional Services
Status: Full Time
Schedule: Regular

Description

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At TELUS, we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Consumer Health team is on a mission to improve access to primary care, mental health, chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector and publicly-funded organizations to deliver trusted products and services directly to Canadians. Over the past five years, our team has grown exponentially through the design and delivery of innovative, high-quality products and services. With major investments in our product roadmap and an expansion of our channel strategy, it's an exciting time to join our passionate and purpose-driven team!





We are seeking a dynamic and results-driven

Senior Engagement Manager

to lead client engagements for TELUS Home Health Monitoring, our remote patient monitoring solution. As a Senior Engagement Manager, you'll be the strategic lead for our public sector clients ensuring that our partnerships deliver measurable impact for patients, providers and healthsystem partners.





This is a high-visibility role for an experienced relationship builder who can bridge business, clinical, and technology perspectives. You'll act as a trusted advisor to government and healthcare leaders, ensuring our solutions (including virtual care, remote patient monitoring, and aging-in-place services) deliver tangible outcomes and sustained value.

What You'll Do

Growth & Performance

Serve as the primary point of contact and strategic advisor for assigned public sector clients Build trusted, long-term relationships grounded in transparency, integrity, and shared purpose Lead governance meetings, contract reviews, and strategic planning sessions to ensure objectives are consistently met and exceeded Continuously demonstrate value through performance metrics, adoption tracking, and outcome reporting Translate client goals into actionable plans for TELUS internal teams, ensuring that every engagement drives measurable system impact and client satisfaction Support preparation of account strategies, renewal proposals, and executive briefings

Strategic Insight & Advisory

Understand emerging healthcare challenges, funding models, and digital transformation priorities across Canada's health ecosystem Proactively identify opportunities to enhance client outcomes and influence our product roadmap Present clear, data-driven recommendations that balance client needs with operational and product capabilities Act as a thought leader and advocate for TELUS Health in stakeholder forums, roundtables, and conferences

Internal Collaboration & Leadership

Partner cross-functionally with Sales, Product, Marketing, and Operations to deliver seamless client experiences Contribute strategic insight and client feedback to inform product design, feature prioritization, and service delivery improvements Establish and uphold standards of excellence in client communication, presentation, and engagement Mentor and support team members in client-facing best practices and relationship management

Qualifications

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What You Bring

7-10 years of progressive experience in healthcare, consulting, or public sector client management Proven ability to manage complex stakeholder environments (e.g., ministries, health authorities, hospital networks) Experience working with technology solutions in primary care, virtual care, or remote patient monitoring Strong communication, facilitation, and storytelling skills to distill complexity into clarity Strategic thinker with the ability to translate healthcare trends and client feedback into business opportunities Resilient, self-directed, and comfortable managing ambiguity Bachelor's degree in Business, Public Policy, Health Administration, or related field; MBA or clinical designation an asset Willingness to travel within Canada to meet clients and attend industry events


Salary Range: $87,000-$131,000
Performance Bonus or Sales Incentive Plan: $50,000-100,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.