Job Description

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of \xe2\x82\xac22 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Qualifications

As part of an A220 aircraft program, we are seeking a dynamic individual to join the In-Service Engineering (ISE) team.

Key responsibilities:

• Responding to customers\xe2\x80\x99 technical issues and queries, which involve resolving a wide range of long-term in-service issues
• Work closely with a support team within Customer Response Center (CRC) and Technical Support/Services as well as with Field Service Representatives (FSR)
• Act as liaison engineering between the CRC and ISE
• Support other Customer Support Departments with technical queries
• Maintain a database of long-term issues, regarding the status of operators queries, ensure professional and timely closure of customer request
• Provide step by step fixing plans on various systems of the A220 aircraft platform

Required Skills

We prefer candidate who have an AME license or equivalent, with a minimum 5 years of shown experience.

• Experience in Customer Support or airline operations (Maintenance Control/Engineering and/or Fleet Management/Fleet Technical Support) is a strong asset.
• Experience in Electrical systems
• You have solid understanding of aircraft systems and apt at using common sense in your daily activities.
• You are familiar with the A220 product line!
• You are known to make solidified and accurate decisions exercising good judgment skills.
• You have the ability to multitask and to be flexible to change tasks with little or no notice
• You are able to travel internationally on short notice.
• You have outstanding organizational abilities and process strong computer skills / literacy skills.
• You are an excellent communicator, with strong people skills!
• To be fluid both in English and French (spoken and written) is required.

Qualification:

Electrical systems, airline in-service support, Front desk airlines

Capgemini