Job Description

Description and RequirementsHere\'s the impact you\'ll make and what we\'ll accomplish togetherWe seek a highly skilled and motivated individual to join our team as a Dynamics 365 and Power Platform Senior Administrator. This role is pivotal in driving the successful deployment, maintenance, and optimization of our Dynamics 365 and Power Platform solutions.As the Senior Administrator, you will oversee the entire ecosystem of Power Apps, Power Automate (Flow), Power BI, and Dynamics 365 applications, ensuring their reliability, security, and seamless integration across our business processes.Responsibilities

• Lead the deployment of Dynamics 365 and Power Platform solutions, including apps, integrations, data migrations and Azure services.
• Proactively monitor and maintain the health of the Dynamics 365 and Power Platform environments, including monitoring performance, resolving issues, and applying updates and patches.
• Ensure the security and compliance of Dynamics 365 and Power Platform applications, including data protection, user access management, and adherence to industry and organizational standards.
• Manage access controls for the users in Dynamics 365 and Power Platform and its services.
• Develop tools, optimize & streamline processes and develop monitoring & administration capabilities.
• Develop CI/CD Pipelines in Azure DevOps, prepare processes for application lifecycle management and establish best practices for developers to follow that minimize risks and issues with our deployment practices.
• Create and maintain detailed documentation of the Dynamics 365 and Power Platform environments and its components, and integrations and evangelize the best practices following Power Platform Center of Excellence.
• Troubleshooting and Issue Resolution: Investigate and resolve complex issues related to
• Dynamics 365 and Power Platform applications, ensuring minimal disruption to business operations.
• Collaboration and Teamwork: Work collaboratively with cross-functional teams, including developers, business analysts, and system administrators, to drive successful project delivery and ongoing platform management.

What\'s in it for you?TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:

• Internal Referral Program, for every referral hired you\'ll get a referral bonus and amazing prizes
• Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.
• Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

• Trending technical skills
• Business domain & customer interaction
• Behavioral & effective communication

Qualifications

• 5+ years of experience with Dynamics 365 and Power Platform with the bachelor\'s degree in computer science, Engineering or a related field.
• Proven experience as a Dynamics 365 and Power Platform Administrator, with a track record of successful solution implementations and platform management.
• Strong understanding of Power Apps, Power Automate, Power BI, and Dynamics 365 applications, Azure Active Directory (Entra ID), Security Groups, Key Vault, Application Users.
• In-depth knowledge of Microsoft Power Platform administration, including environment management, application lifecycle management, data connectors, and customization options.
• Familiarity with the following Dynamics 365 modules: Customer Service, Field Service, Omnichannel, Marketing.
• Solid understanding of data management, data integrations, and common integration patterns.
• Experience with security and compliance considerations in Dynamics 365 and Power Platform deployments.
• Excellent problem-solving skills and a proactive approach to identifying and addressing platform issues.
• Effective communication skills with the ability to translate technical concepts to non-technical stakeholders.

Join our dynamic team and be at the forefront of driving innovation and efficiency with Dynamics 365 and Power Platform. As the Senior Administrator, you will play a vital role in shaping our organization\'s digital transformation journey and enabling our teams to achieve their fullest potential.Join our TELUS International FamilyEveryone belongs to TELUS International. It doesn\'t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need. From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #HappytocodehereAdditional Unleash your passion for learning & innovation as a Dynamics 365 & Power Platform Senior Administrator!EEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Telus International