Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Director Physical Network Strategy



What is the opportunity?\xe2\x80\x8b

Strategic retail visionary with exceptional collaboration and execution capabilities. A person whose curiosity keeps them ahead of shifting market trends and consumer behaviours. They also have an innate ability to proactively translate these insights into an executable, tangbible vision for our Canadian Retail, Private Banking and Business Banking environments.

What will you do?

Execution:

• With a passion for client experience focus on delivering a forward looking retail approach, piloting new opportunities and approaches to inform rest of network opportunities
• Develop innovative ways to accelerate speed to market via pilot / test and learns \xe2\x80\x93 i.e. 100 day to MVP.
• Mature the retail Kit of Parts, finalized the HNW Kit of Parts and develop the Exterior Expression Kit of Parts ( Kit of parts includes all aspects, physical elements, marketing and retail technology i.e. DS)
• Create real time, meaningful metrics to monitor success and develop ability to quickly pivot is results are not being realized
• Measure, monitor the current Branch Formats including Meeting Place and MPE. Create circle back program for any lagging indicators ( by site or program) and incorporate all best practices
• Partner with the regions to ID, drive and expand pipeline of strategic priorities (i.e. On Campus, International, Newcomer)

Collaboration:

• Co-Creating the "Phygital" future with the Digital team
• Partnering with CXDI, Marketing and Digital on the enhanced end to end client journey for Retail, Business and HNW clients.
• Lead an agile cross functional team for pilots/ innovation with PNS partners, Marketing, Merchandising, Role strategy, Enablement, Technology and Corporate Real Estate partners

Team Building:

• Overseeing team of 3 \xe2\x80\x93 build capabilities and agile methodology
• Develop, cultivate, and execute on a strong branch format pipeline (with PDP)
• Provide and deliver on PNS Macro PAR Grow commitments
• Develop and foster strong regional partnerships and collaboration
• Continue to challenge current processes for streamlining, efficiency and optimization to shorten execution timelines, Change Management and or Enablement routines
• Develop and empower diverse, autonomous, high performing teams and build a supportive, fun community
• Leverage customer based insights and research to be able to reach our key client segments
• Align to over-arching PNS strategies, and share learnings to inform and influence rest of network

What do you need to succeed?

Must-have:

• A passion for client experience combined with strong knowledge of industry trends and insights
• An ability to convert your insights to action and deliver value faster to our clients while relentlessly focus on increasing overall client satisfaction
• Exceptional collaboration bringing the full strength of our key partners to everything we do
• Focus on delivering a forward-looking retail approach, rapid deployment of piloting and other new approaches
• Grounded in fact-based reporting and metrics to inform and accelerate strategic decision making
• A deep-rooted sense of curiosity combined with a high degree of confidence to challenge status quo

Nice to have:

• Head Office Experience
• Design and Client Behavior background
• Complex Program Experience
• Understanding of Agile methodology

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-04-03

Application Deadline: 2023-04-17

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada