Job Description

Join us at Sun Peaks Grand, where breathtaking mountains meet an ambitious vision. We are seeking a Senior Director of Accommodation to serve as a strategic partner in leading and elevating our accommodations portfolio.


This is not a traditional operational role-it is a senior leadership position at the forefront of our guest experience strategy and program design. We are looking for a self-starter who is equal parts strategist as they are a leader, influencer and communicator.


As a critical member of our leadership team, the Senior Director of Accommodation will be responsible for strategic planning, development and revenue growth initiatives, and project leadership across the full scope of our accommodation offerings -- including the Hotel, Residences Owners Committee, Strata council, Staff Housing, and Third-Party Managed Properties. The successful candidate will guide and influence portfolio performance, capital planning, and guest experience innovation, ensuring our accommodations align with the resort's growth targets and values-driven mission.


This role requires a forward-thinking, collaborative leader with proven experience in multi-asset hospitality management, particularly in mountain resort environments. A passion for continuous improvement, sustainable development, and delivering exceptional guest and employee experiences is essential. With limited reports, the ability to influence and work across multiple portfolios without direct ownership is critical to this function's success.


This position requires physical presence at the designated location.



Compensation Information: $110,000 to $118,000 per annum

Skills You Bring With You

Minimum 4 years' experience as a senior leader in project management and accommodation operations (with independent brands and resort destinations experience as an asset). Strong service-driven and visible leadership style that is skilled in managing and influencing diverse accommodation offerings across varying service levels, in shared services environments. Expertise in project management and enhancing service quality, with strong organizational, planning, delegation, communication and presentation skills. Ability to align departmental strategy and execution with broader destination vision, with proven success in implementing initiatives, SOPs, and leading multi-disciplinary teams. Experienced in budgeting, financial reporting, and productivity management across diverse portfolios. Degree or diploma in Hospitality or Project Management; CHA or CHGM designation preferred. Equivalent experience accepted.

Primary Responsibilities

Accommodation Operations:


The Senior Director of Accommodation is accountable for the overall success and operational excellence of all accommodation entities within Sun Peaks Grand, including the Hotel, Residences Owners Committee, Residences Strata, Staff Housing, and Third-Party Managed Properties. Provide thought leadership and strategic direction and delegate to divisional leaders to ensure Accommodation departments consistently achieve or exceed financial performance targets, with agile responses to market dynamics. Resolve systemic, cross-functional service issues by identifying root causes and implementing sustainable, organization-wide solutions. Design and enforce compliance frameworks that align brand standards with operational excellence and policy integrity. Lead the operational planning and execution of capital projects, ensuring minimal disruption and alignment with long-term guest experience goals. Oversee financial stewardship for the properties, including budgeting, forecasting, and performance reporting.
Team Commitment & Collaboration


Strategic leadership and alignment across Accommodation departments, ensuring annual action plans support the broader goals of all accommodation solutions, and support the greater resorts goals and mission. Mentor and empower direct reports in a culture of accountability and innovation by establishing clear expectations and performance metrics, while supporting the team in change readiness. Partner with divisional leaders and peers in shaping comprehensive Capital Budgets that reflect organizational priorities. Champion workforce development by collaborating with Employee Experience to implement succession strategies and career progression frameworks.
Sales & Revenue Management


Collaborate with the Director of Sales and Marketing to shape dynamic pricing strategies, revenue models, and forecasting tools for all resort and accommodation assets. Serve as an active RevMax team member, co-inspire sales strategies and systems that drive profitability and market growth. Direct, delegate and support teams responsible for enabling sales and revenue solutions in accommodations and regularly assess and report on iterative improvements and outcomes.
Guest Experience


Establish a unified and elevated guest experience strategy across all owned, operated, and managed accommodation properties, ensuring alignment with Sun Peaks' broader experiential vision. Identify and refine improvements to processes, procedures, and policies that enhance service delivery while reinforcing compliance and operational consistency. Oversee integration of guest experience touchpoints across all Sun Peaks accommodation activities, ensuring accommodation, mountain, and recreational offerings deliver a cohesive and seamless journey. Build and manage strategic guest relationships, addressing short- to long-term needs, shaping service strategies; leverage oversight of guest satisfaction data (e.g., Revinate) to identify trends and lead cross-functional action planning to drive service excellence.
Supplier Relationship And Engagement


Serve as the executive liaison with key business partners, fostering new strategic partnerships and sustaining relationships that enhance business performance and community integration. Lead annual reviews of brand standard compliance and cost optimization strategies to ensure alignment with operational goals and guest experience expectations. Oversee supplier evaluations by guiding RFP processes and cost-benefit analyses for procurement decisions and product lifecycle management.
This is the role for you if you:


Thrive in a dynamic, lean and agile structure, taking ownership of broad responsibilities while prioritizing and communicating effectively in an evolving, seasonal business. Embrace organizational flexibility, adapting quickly to seasonal and operational shifts while encouraging resilience and creativity within the team. Foster a values-led environment where compassion, respect, and mutual support are central to team dynamics and guest experience, and empower leaders through trust and autonomy, encouraging accountable decision-making at every level of the organization. Champion community connection and local engagement, recognizing the essential role of Sun Peaks as both a business and a vital part of the town's social fabric.
Physical Requirement: (1) Constantly handling Light (L) loads: Up to 10 kg; (2) Frequently handling Medium (M) loads: Between 10-20 kg; (3) Occasionally handling Heavy (H) loads: Over 20 kg.



The role is performed predominantly indoors (I) within a hospitality environment, requiring mobility across various operational areas such as guest services, back-of-house, and meeting spaces.

Why join us?

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.



Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.



No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The Perks And Benefits You'll Get To Enjoy

Winter/Summer Season Lift, Trail and Golf passes Initial entitlement to three weeks of paid vacation Benefits plan and additional wellness components, including Health Spending Account and EFAP Participation in our RRSP and matching DPSP programs Company supported training and professional development opportunities Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.



We acknowledge that we live, work, and play on the traditional territory of the Secwepemc People.



Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/ef5cc742-26dd-4e28-625d-f48dafb21906/apply?source=3539475-CS-58771