Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.
At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Job Title:
Client Partner - Insurance (Senior Director)
So, what will I do?
Drive revenue responsibility of $15-20m+annually
Lead a small team of client partners dedicated to the portfolio.
Develop business strategy and planning for the aligned portfolio aligned to One Slalom strategy.
Manage delivery and business operations including metrics that include pipeline, margin, bill rates, managed revenue and employee engagement scores
Responsible for 20% individual utilization target
Establish, maintain and build Slalom's footprint within your assigned accounts
Build high trust relationships with VP, SVP and C-level clients
Partner with your client(s) to help influence strategic direction and identify ways Slalom can come in to help them achieve business objectives
Drive business development and contracting process, including accountability for profitability
Partner with practice leads to help solution the correct engagement approach and scope for our clients.
Advances and coaches others in Pursuit and Engagement Roles
Maintain awareness of industry best practices and steward the Insurance community across Canada
Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom's overall relationship with our clients.
Participate in Slalom leadership forums and be an ambassador of Slalom's culture and values
And, what will I bring?
15+ years in consulting, with 4+ years in insurance industry
3+ years of prior experience in a leadership role within management consulting (required)
Well networked across the Canadian Insurance Industry
Annual planning and strategic visioning, profit center management a plus.
Insurance Industry Knowledge including commercial underwriting/actuarial, claims automation
Knowledge of Canadian federal and province-specific insurance regulation and health plans (e.g., PIPEDA, Universal Health) (preferred)
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