Job Description

Senior Digital Product Manager - Supporter Experience

Mississauga, ON, Canada ? Virtual Req #863

Thursday, October 6, 2022

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world's most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: Senior Digital Product Manager - Supporter Experience

Reports to: Group Product Manager

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote (within Canada)



The last best experience that anyone becomes the minimum expectation for the experience they want everywhere. The need for digital strategy and planning from the perspective of Product Management is essential to delivering outstanding customer experiences. We're on a mission to create a supporter-centric digital eco-system that is compelling, intuitive, unique, and ultimately inspires Canadians to join us on the mission to do more for more children. Do you care deeply about leveraging digital technology ethically to do purposeful work making a real and lasting difference in the lives of our supporters and world's most vulnerable children.

If this opportunity resonates with you, than it's time to join World Vision Canada (WVC) as our Senior Digital Product Manager - Supporter Experience. In this role, you will seek to understand and empathize with our supporter's needs and support the digital enablement initiatives to evolve our digital ecosystem. Reporting into the Group Product Manager, the Senior Digital Product Manager - Supporter Experience balances the intersection between business, technology, offerings, and all the digital supporter experiences from lead to legacy. They are focused on continuously optimizing the supporter's digital journey to help our offerings further resonate and evoke generosity from Canadian supporters while maximizing return on investment.

As we accelerate our Agile transformation across the organization, the Senior Digital Product Manager - Supporter Experience will be a key coach and change agent to evolve our go-to-market approach. The Senior Digital Product Manager - Supporter Experience provides deep digital product management expertise coupled with a clear understanding of the critical role digital experiences play in the overall supporter journey. S/He, with support from the Group Product Manager, will lead the organization and make strategic digital product decisions in the best interest of our Supporters and organization; s/he sets the strategy, roadmap, and feature definition for the digital product portfolio by analyzing the market and competitive conditions, laying out a product vision that is differentiated and delivers unique value based on customer demands. The Senior Digital Product Manager - Supporter Experience should be skilled in all phases of product management lifecycle, including Discovery and Innovation, New Product Planning, Introduction and Post Launch Product Management. The position spans many activities from strategic to tactical such as digital product portfolio optimization, value proposition formation, identifying potential digital products; conducting market research; generating digital product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction/refinement; and developing marketing strategies. The ideal candidate will be highly customer-centric and focused on value delivery with experience leading in an Agile environment. The position requires the ability to navigate the team culture and organizational landscape by leveraging their influential skills to drive the digital product strategy forward and achieve the desired outcomes.

Team Leadership & Management

• Establish meaningful team OKRs with Product Teams for alignment and execution.
• Define key metrics to measure Feature (team-level) success or failure. Ensure measurement is done on every Feature, making confident go/no-go decisions based on the results; monitoring key metrics, health data on a daily basis.
• Effective and regular coaching and support to develop direct reports, i.e. Digital Product Managers, Product Owners and their teams.
• Model open communication and safety - regularly provides organizational/divisional updates to team and invites feedback and challenges.

Duties and responsibilities

Digital Product Management:

• Practices design-thinking to deeply understand the needs, motivations, and expectations of WVC supporter segments to inform the strategy and priorities to develop and deliver digitally enabled supporter experience that are value oriented, feature rich, highly integrated, and frictionless.
• Sets and champions the vision and strategy for the digital product portfolio. Owns the digital product roadmap and prioritizes building what matters most to achieve the strategic goals with a focus on innovation and exploration of minimum viable product concepts to advance the product vision.
• Managing all digital products in the portfolio through the entire product management lifecycle, including the current set of WVC digital products
• Defines key metrics to measure feature success or failure. Ensure measurement is done on every feature, making confident go/no-go decisions based on the results; Monitoring key metrics, health data on a daily basis.
• Recommends the nature and scope of present and future digital product experiences by reviewing product specifications and requirements; appraising new product and/or experience ideas and/or product or experience changes.
• Assesses market competition by comparing the organization's digital product experience to best-in-class digital customer experiences (not just within the NGO, market, but all markets).
• Shared accountability with the Group Product Manager for helping achieve commercial targets and go-to-market strategy realization
• Defines the release process and coordinates all the activities required to bring the product to market. This includes bridging gaps between different functions within the organization and aligning all the teams involved.
• Brings new digital products to market by analyzing proposed digital product experience requirements and digital product development programs; preparing return-on-investment analyses; establishing and communicating prioritization.
• Ensures consistent operational excellence in the delivery of digital products and experiences to Supporter segments working closely with Segment Execution Agile Teams, Fundraising, and Offerings teams.
• Coach team members and help with their development / desired outcomes as required.

Qualifications:

• 5+ years of product management experience (preferably digitally native products) and demonstrated experience leading major business initiatives in an Agile environment is mandatory.
• University degree
• Creative thinker with the ability to provide solutions that meet customer needs.
• Deep understanding of the role Digital Product Experiences play within the larger consumer journey
• Detail-oriented with the ability to lead a team of technical product managers.
• Able to excel in a dynamic environment while managing several projects simultaneously.
• Strong time management and prioritization skills to realize maximum value.
• Excellent communication skills - both verbal and written.
• Strong ability to influence, inspire, and coach indirect teams.
• Strong analytical skills with the ability to make data-driven decisions especially when needing to make trade-offs.
• Ability to handle criticisms and/or justify decisions. Expects major objections. Has experience navigating through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
• Demonstrated experience driving change (people, process, system) to support growth.
• Strong presentation skills.
• Able to navigate the organization and influence through indirect leadership and relationship capital.
• Embraces a non-hierarchical approach, modelling transparency, collaboration and trust across the team.
• Other personal attributes: ambitious, assertive, analytical, energetic, enthusiastic, confident, optimistic, inquisitive, persuasive, and motivational.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

Other details

• Job Family Marketing
• Job Function Manager/Supervisor
• Pay Type Salary
• Employment Indicator Fully Remote

• Mississauga, ON, Canada
• Virtual