Job Description

We are seeking an experienced Senior Digital Business Analyst to lead solution design and implementation for enhancements to our client's secure digital servicing platform. This role focuses on optimizing client enrollment processes and automating client communication journeys. You will collaborate with vendors, stakeholders, and digital teams to enhance both client and advisor experiences.The ideal candidate has a strong wealth management background, strategic thinking skills, and expertise in digital solutions, project management, and stakeholder collaboration.This is a 5-month contract with the possibility of extension, it requires the talent to work onsite at our client's office in Toronto on a hybrid basis.Advantages

• Opportunity to lead digital transformation - Be at the forefront of enhancing a secure digital servicing platform and shaping client journeys.
• Work on projects related to digital client portals, online banking, and automated client communications.
• Collaboration with Industry Experts - Engage with stakeholders, vendors, and cross-functional teams, expanding your professional network.
• Enhance your expertise in digital business analysis, project management, and Salesforce Marketing Cloud.

Responsibilities

• Design and implement enhancements for the secure digital servicing platform
• Support the evolution of client enrollment and automated communication journeys
• Collaborate with vendors, stakeholders, and digital teams to drive innovation
• Gather and document business requirements (BRD)
• Lead and support complex digital transformation initiatives

Qualifications

• 5+ years of experience as a Business Analyst
• 2+ years of experience working on digital client portals
• 5+ years of experience in requirements gathering & BRD documentation
• Strong communication and stakeholder management skills
• Experience launching email journeys for client servicing
• Proficiency in Salesforce Marketing Cloud
• Background in banking and wealth management
• Experience working on digital transformation projects

Summary
If you're a results-driven professional with expertise in digital business analysis and a passion for enhancing client experiences, we'd love to hear from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.