Job Description

Position: Senior Desktop Support Technician Location: Port Coquitlam (Head Office) Do you want to work at our beautiful new head office? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC, head office team and let work, work for you.

Lordco Auto Parts is searching for a qualified Senior Desktop Support Technician. Jumpstart your career as an IT Support Technician and grow with Lordco Auto Parts today. Why work for Lordco? Lordco Auto Parts is Canada\xe2\x80\x99s largest independently owned automotive parts retailer, with over 100 locations across Western Canada. As a family-owned and operated business since 1974, we want you to feel valued and welcomed within our diverse and inclusive team. Benefits:

• Extended Benefits for You and Your Family
  • Health and Dental Insurance
  • Vision Care Expense Insurance
  • Short-term and Long-term Disability Insurance
  • Life Insurance
• Accidental Death & Dismemberment Disability
• Education and Savings Plans, RRSP matching
• Health and Wellness program
• Employee & Family Assistance Program
• Generous Employee Perks and Discounts
• Promote-From-Within Culture
• Work Flexibility

What You\'ll Do:

• Work under the guidance of the IT Manager to support internal clients on hardware and software
• Work in developing ITSM related modules, conforming to ITIL
• Managing and assigning tickets to other technicians as they come in, supporting and resolving others as needed
• Document all steps required to create SOP for ITSM modules
• Provide clear and effective written and verbal communication as needed
• Ability to install, configure, and maintain computer software and hardware in a logical manner
• Perform routine checks and automate recurring tasks wherever applicable
• Resolve problems by executing and improving standard operating procedures
• Create and document procedures as required
• Support all end users in all Windows desktops related issues
• Responsible for ensuring end user satisfaction

Do you fit the part?

• 4+ years of experience in a technical support role
• Strong troubleshooting and problem-solving skills
• Diploma/Degree in Computer Science or relevant industry experience
• A valid driver\xe2\x80\x99s license and vehicle are required as the successful candidate will be required to visit various locations on occasion
• Deep knowledge of
  • Core Microsoft products such as Windows Desktop
  • Office 365 & related products
  • Internet technologies
  • Various software administration, e.g. graphic software, video editing and others
  • Printer administration: Setting up and fixing printers
• Strong communication skills & ability to interact with diverse personalities
• Ability to work with customers in a professional, courteous, and helpful manner
• Strong history of positive customer interaction and customer support
• Prior IT support experience in a retail space is an asset
• Be results-oriented with tasks and complete with high sense of urgency and quality
• A high capacity for learning new technologies
• Good public relations skills with the ability to remain courteous, tactful, and diplomatic in dealing with internal and external clients.

Upcoming projects

• AGV \xe2\x80\x93 Automated Guided Vehicles rollout in our new 350,000 SQ warehouse facility
• New rollout of smart conveyor systems across the warehouse
• Rollout of new technologies into retail stores
• Fleets hardware rollout across BC, Canada

Apply now and join our family today!