Job Description

About Us: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada. Position Overview We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor. This is a Work from Home/Remote position. The main objective of this position is to provide debt recovery services for a variety of large clients.
Responsibilities

• Contact consumers via the telephone to arrange payments for past due accounts
• Assist clients by proposing solutions to address financial objectives such as, debt management.
• Research and evaluate consumer\xe2\x80\x99s financial status, credit and ability to repay the loan.
• Complete initial trace work using online tools and account systems.
• Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
• Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement.
• Complete credit and loan information.
• Cleary and concisely document the details of each call.
• Request statements on delinquent accounts and forward irreconcilable accounts for legal action.
• Review and update credit and loan files.
• Other duties as assigned

Requirements

• Over 2 years of debt collections, customer service and call centre experience
• Excellent written and verbal communication skills
• Experienced in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
• Excellent interpersonal skills
• Excellent listening skills
• Excellent negotiation skills
• Excellent problem-solving skills and the ability to foresee, react, and offer solutions, probe for hidden information and look beyond single solution answers
• Strong attention to detail and accuracy
• Able to maintain an objective/non-judgmental position even when speaking with clients about emotional/ difficult situations
• Proficient computer skills
• Ability to work independently and within a team to achieve performance goals
• Be able to work shifts (evening and/or weekend) on a rotating basis

What We Offer:

• Competitive salary
• Commission, contests and bonus plans
• Paid training
• Vacation within the first year
• Friendly and fun work environment
• Opportunities for advancement

• Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.

Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.
For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en