Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you\xe2\x80\x99ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we\xe2\x80\x99ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts \xe2\x80\x93 the best the industry has to offer. You\xe2\x80\x99ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

Are you excited to help people? Do you want to make a difference? Then this role is for you!! We are expanding our team and would like to invite you to submit your resume for our Senior Customer Service Representative role. This entry level role will help launch your career at Intact Insurance. There is the potential for progression to a Auto Adjuster within 6-12 months.

This is a full-time permanent opportunity available at our Calgary, Edmonton, Vancouver, and Victoria offices.

This role has a targeted start of February 2022.

You will make a difference by:

• Answering Auto Inquiry calls to confirm progress on the repair of customer vehicles, and/or provide reassurance as they navigate the claims process
• Responding to General Inquiry calls relating to other areas of the business such as property claims, underwriting or broker inquiries
• When required, being the first point of contact for customers when they call to report loss or damage to their vehicle, by taking a statement and assigning the claim to an adjuster,
• Communicating via email, telephone and text messages with our customers, vendors, and team-mates.
• Developing your skillset by handling a small number of entry level claims from the beginning to end of the claims cycle
• Taking on additional administrative tasks as required to support your colleagues and our customers as required

Do these statements resonate and excite you:

• A genuine enjoyment in talking to people and being a good listener
• A passion for supporting people as you help our customers navigate through the various stages of the claims process
• You genuinely care for people, are patient, and empathetic
• You are flexible and able to pivot quickly as priorities may change suddenly based claims volume
• You are an effective multi -tasker and are efficient at prioritizing tasks and time management
• You are adept at \xe2\x80\x9cthinking on your feet\xe2\x80\x9d and are excited to be empowered to make quick decisions with confidence and demonstrate critical thinking,
• You enjoy working in a fast- paced environment and want to be part of a team that is constantly evolving
• You have a basic understanding of standard Microsoft Office applications (Outlook, One Note, Word, Excel)
• High school or Post Secondary Education preferred or combination or Education and Experience

Hours of Operation for the Department are as follows:
Monday-Friday and Occasional Saturday/Statutory Holidays
8:00AM-6:00PM MST
8:00AM-5:00PM PST

#LI-Claims #LI-Hybrid

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.

Intact