Senior Customer Service Representative – Head Office, Calgary Ab
Calgary, AB, CA, Canada
Job Description
Full-time | Monday-Thursday on-site, Friday from home | 8:00 AM - 4:30 PM
DECO Windshield Repair is looking for a
Senior Customer Service Representative
to join our team in Calgary.This position is ideal for someone with solid experience in customer support who communicates clearly, writes exceptionally well, and enjoys helping people. You'll manage both
everyday customer interactions
andescalated cases
that require extra care and judgment. Most of your work will happen throughwritten communication
(chat, email, and messaging) with somephone and front-desk support
as needed.What you'll do
Respond to customers via chat, email, and phone with professionalism and empathy Manage escalated inquiries with sound judgment and clear communication Support the customer experience team by documenting cases and following up as needed Maintain DECO's friendly and trustworthy tone in all communication Collaborate with internal departments to resolve complex issues efficiently
What we're looking for
Excellent English writing and speaking skills
(flawless grammar, professional tone) Experience handlingescalated or complex customer cases
Strongempathy
,problem-solving
, andattention to detail
Calm and confident under pressure Proficient with computers and able to learn new systems quickly Organized, dependable, and a strong team playerFrench
is an assetWork schedule
Monday-Thursday:
on-site (Calgary)Friday:
work from homeHours:
8:00 AM - 4:30 PMCompensation
Competitive pay aligned with market standards
Job Types: Full-time, Contract
Pay: $18.00-$21.00 per hour
Work Location: In person
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Job Detail
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Job IdJD3064053
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, CA, Canada
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EducationNot mentioned