Job Description

Role: Customer Service Representative
Facility: DCCHail Calgary
Location: Calgary, Alberta
Schedule: Monday to Friday, 8 am to 5 pm
At DCCHail Calgary, we are looking for a Customer Service Representative to provide professional administrative support to our team.
To be successful in this role, you will need strong administrative and organizational skills, excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.
** This position is also front facing to customers. Customer service skills
What We Offer:

• Competitive Compensation
• Health and Dental Benefits
• Vacation
• Wellness Benefits
• Employee Assistance Program
• Employee Vehicle Purchasing Plan
• Clean Working Environment
• Career Growth

Responsibilities:

• Manage data entry, formatting, editing, proofreading of various documents and other related tasks
• Monitor, screen, respond to and distribute incoming communication
• Provide general administrative support and support the general organizational administrative function as required
• Answer customer calls and provide answers to questions accordingly concerning their insurance claim(s)
• Outbound calls to customers to schedule appointments (Estimates and Repairs)
• Outbound calls to customers with status updates
• Assist with customer appointment check-ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with in person customer service as well as office work

Requirements:

• Post-Secondary Education in Business Administration or related field is an asset
• Excellent verbal and written communication skills with a keen eye for detail
• 1 year of customer service
• Excellent computer skills in MS Office, including Outlook, Excel, and Word
• Outstanding organizational and customer service skills
• A performance-driven attitude to accomplish all tasks with minimal supervision
• Ability to maintain confidentiality of highly sensitive information
• Ability to speak French is an asset

Apply Now!
For more information on our Company, please visit our website at . To apply, please submit your resume and cover letter on the Careers portion of our website.
We thank all applicants for their interest; however only those selected for an interview will be contacted. At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
INCC

Skills Required