Job Description

Company Description:

Bondi Medical is a Canadian owned and operated supplier of medical aesthetic products.

Our mission is to support medical professionals and aestheticians with high-quality and cost-effective supplies to enhance their practice and elevate client experiences; while keeping them informed on the newest technology available on the market.

Job Summary:

We are seeking a dedicated and client-focused

Senior Customer Service Executive

to join our team. The ideal candidate will be responsible for handling customer inquiries, processing orders, and ensuring a seamless customer experience. This role requires excellent communication skills, attention to detail, and the ability to problem-solve efficiently.

Key Responsibilities:

Respond to customer inquiries via phone and email, in a professional and timely manner Provide product information, pricing, and availability details to customers Address and resolve customer concerns, escalating issues when necessary Collaborate with warehouse clerk to ensure order fulfilment Stay up-to-date on company products and services to provide knowledgeable assistance Assist with marketing materials and social media content Travel and participate in tri-annual tradeshows across Canada

Qualifications:

Previous experience in customer service Previous experience or interest in marketing, an asset Strong verbal and written communication skills, in both French and English Strong computer skills. Previous experience with Quickbooks,Shopify and/or Canva, an asset Ability to multitask and work in a fast-paced, collaborative environment Problem-solving skills and attention to detail Knowledge of medical products and terminology, an asset Ability to travel within Canada

What We Offer:

Competitive compensation Unique opportunity to impact a young and rapidly growing company at the early stages Opportunity to drive change and wear many hats Travel opportunities
Job Type: Full-time

Pay: From $60,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress On-site parking
Schedule:

Day shift No weekends
Application question(s):

Are you able to work onsite in St-Laurent 5 days/week?
Language:

French and English (required)
Work Location: In person