Job Description

Description :

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada\xe2\x80\x99s largest consulting organizations, we\xe2\x80\x99re so much more! We\xe2\x80\x99re also serious about technology.

Make an impact with our Digital team as a functional Senior Consultant Microsoft Business Central. This diverse team of tech-savvy problem solvers has expertise and delivery depth across customer platforms, applied data & analytics, applications & cloud and business platforms solutions. Regardless of the underpinning technology, our team members understand clients\xe2\x80\x99 unique needs and embrace the possibilities that technology brings to an evolving business landscape. Customer preferences are evolving at a rapid pace. As a trusted advisor you will design to meet those needs, engage customers in expected as well as new ways, gather, secure and organize meaningful insights, translating them into meaningful action, an incredible client experience, improved sustainability and optimized performance while reducing costs and enhancing growth.

At MNP Digital, we\xe2\x80\x99re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients\xe2\x80\x99 challenges into real results by leveraging technology \xe2\x80\x93 and that all starts with having the right people to deliver. We\xe2\x80\x99ve created an environment where you\xe2\x80\x99ll continuously grow, always have a voice and collaborate on work that\xe2\x80\x99s meaningful and fulfilling. If you\xe2\x80\x99re ready to take your career into your own hands, you\xe2\x80\x99ve come to the right place.

Responsibilities include

Implementation and support of the Microsoft Dynamics 365 Business Central platform for new/existing clients by:

• Understanding the current client environment and documenting the \xe2\x80\x9cas is process\xe2\x80\x9d for review with client
• Conducting Level 1 training on the specific ERP system to educate clients on the related functionality to assist them in upcoming system design decision making
• Setting up the pilot and supporting the client in the set up of specific masters
• Conducting the pilot testing allowing the testing of the actual client workflows and data in the new ERP system and evaluating if the intended results are achieved
• Supporting the client in the identification and analysis of gaps (if any) and ensuring resolution which may involve coordinating with the MNP Dev and/ or IT Support teams
• Conducting/co-coordinating data migration, resolving any problems encountered or escalating as required
• Overseeing the \xe2\x80\x9cgo live\xe2\x80\x9d process
• Providing \xe2\x80\x9cpost live\xe2\x80\x9d support as required
• Providing support over initial month ends as required
• Monitoring progress against scheduled timeframes throughout the implementation
• Keeping management up to date on the project\xe2\x80\x99s progress throughout and escalating issues as appropriate with recommendations/ solutions.
• Ensuring project deliverables are met as described in the Scope Document and project is within budget.
• Ensuring all project related documents are maintained
• Effectively manage customer expectations keeping them informed of the project status as appropriate
• Individually learning and training oneself on new modules, add-ons and new software
• Demonstrating the understanding of End-to-End life cycle of an ERP Implementation Project
• Writing SQL queries and extra data from the database

Manage customer support in coordination with other departments:

• Ensure customer support is handled promptly and effectively
• Follow up and coordinate with other departments
• Ensure adherence to agreed upon client support procedures
• Monitoring log of client support issues
• Escalate and follow up on outstanding client support issues
• Prioritize and work on multiple projects and take responsibility for all communication to various stakeholders

Manage and grow client relationships:

• Secure role as the Primary Relationship Manager (PRM) with client
• Ensure all customer relationships are "referenceable"
• Cross sell add-on products/upgrades to existing customers
• Cross sell MNP Dev and IT products and services to existing customers
• Communicate effectively and engage with customer

Skills and Experience

• Combination of academic achievement, experience, attitude and potential.
• Thorough understanding of the following:

• Implementing and supporting D365 Business Central
• ERP Platforms/Technology
• Sold understanding of business process flows
• Solid understanding of practical finance concepts from an ERP perspective
• Experience Training Clients, Conducting Operational Workshops.
• Functional and implementation experience
• Project Management
• Agile and innovative with a desire for personal growth and development.
• Experience working with an agile approach.
• Consulting or client-IT liaison experience.
• Willingness to travel to client project sites as necessary.
• Microsoft Certification(s) including MB800

My Rewards@MNP

More than a paycheque, MNP delivers. You\xe2\x80\x99ll be empowered to share your ideas, take on new challenges and advance your career.

Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more!

MNP