Job Description

A TELUS Sante, nous donnons a chacun les moyens de vivre plus sainement. Guides par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l'unicite des personnes pour creer le futur de la sante. En tant que chef de file mondial des services de sante et de bien-etre - englobant la sante physique, mentale et financiere - TELUS Sante ameliore les resultats en matiere de sante pour les consommateurs, les patients, les professionnels de la sante, les employeurs et les employes.
Join our team and what we'll accomplish together.



Are you focused on data, detail-oriented, and passionate about managing information systems and the people who support them? If so, we are seeking an Administrative Solutions Manager to join our team.



You will help support our client services by managing team workloads, preparing insightful reports, and providing essential technical support guidance to team members reporting to you. If you excel at data management, have a knack for report preparation, and enjoy collaborating with diverse teams like Health & Welfare plan administration and implementation, we invite you to apply for this exciting opportunity to contribute to our organization's data operations and client services.

TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health management programs they maintain. We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer plans.



Our department specializes in post-implementation support, ensuring seamless transitions and ongoing satisfaction with our solutions. We leverage a robust customer ticketing system to assist clients in resolving issues efficiently and effectively.



A key focus of our team is addressing access problems, such as members not being able to access the Business Health and Welfare (H&W) portal, ensuring that all users can leverage the resources available to them. Our commitment is to provide exceptional support and maintain the highest standards of service for our clients.
What you'll do

Database Management and Reporting:Create and automate reports using Microsoft SQL applications Prepare ad hoc reports and assist in data clean-up operations Automate and schedule reports using SQL Server Integration Services (SSIS) Develop self-service reports using SQL Server Reporting Services (SSRS)

Process Improvement:Collaborate with business partners to gather requirements for new report builds Identify opportunities to automate processes and improve standard operating procedures (SOPs)

Team Management:Serve as a mentor to team members in brainstorming and resolving complicated technical challenges, work prioritization, and workload management Ticket queue management and adherence to incident and deliverable SLAs Ensure quality control and integrity of team deliverables

Documentation and Communication:Draft technical and user documentation for various procedures and technologies Respond to requests and needs of the administration team, clients, and internal users

What you bringDiploma in Computer Science or equivalent education/work experience relevant to the position 3-5 years of experience in a similar role, including ticketing systems Experience with SQL on-demand query tools and database architecture Experience with SSRS or web applications Proficiency in Microsoft Office suite, especially Excel and Access Familiarity with Windows environments Excellent written and verbal communication skills Strong customer service orientation Ability to explain complex technical concepts to non-technical audiences Creativity and attention to detail Strong analytical and problem-solving skills Ability to manage priorities, meet deadlines, and handle multiple projects Self-motivated with the ability to work independently and as part of a team Quick learner with enthusiasm for new challenges

Nice to HaveExperience in the Health & Welfare industry Knowledge of data visualization tools Familiarity with agile methodologies

A propos de nous
Nous sommes une equipe axee sur les personnes, les clients et les objectifs, qui collabore, innove et cree des retombees positives au quotidien. Nous ameliorons des vies grace a nos solutions technologiques. Nous favorisons une culture d'innovation qui permet aux membres de l'equipe de resoudre des problemes complexes et de produire des resultats exceptionnels sur le plan humain dans un monde numerique.
A TELUS, nous sommes fiers de notre culture qui encourage la diversite. Nous croyons foncierement a l'importance d'adopter des pratiques equitables en matiere d'emploi. Ainsi, le dossier de tous les candidats qualifies est etudie. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapes, au besoin.
Avertissement : Conformement a la Politique de securite des centres de donnees de TELUS Sante, tout membre de l'equipe susceptible de travailler dans un centre de donnees ou d'avoir acces a des renseignements detailles sur les technologies de service client peut faire l'objet d'une enquete de securite aupres du gouvernement du Canada.
La sante et la securite de notre equipe, de nos clients et des communautes que nous desservons sont primordiales pour TELUS. Par consequent, nous exigeons que toute personne qui se joint a nos Cliniques TELUS Sante soit completement vaccinee contre la COVID-19.
Remarque aux candidats du Quebec : si la connaissance de l'anglais est requise, c'est parce que le/la membre d'equipe qui occupera ce poste sera appele(e), sur une base reguliere, a interagir en anglais avec des parties externes ou internes ou encore a travailler dans un environnement informatique anglais dans le cadre de ses taches.
En deposant votre candidature pour ce role, vous comprenez et acceptez que vos informations seront partagees avec l'(les) equipe(s) d'acquisition de talents du groupe de societes TELUS et/ou tout gestionnaire implique dans le processus de selection.