Job Description

Meet Benevity

Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We're also one of the first B-Corps in Canada, meaning we're as committed to purpose as we are to profits.

Benevity's Senior Client Success Manager will guide clients to achieve desired outcomes, maximize their value, and drive growth with Benevity's product suite. The Senior Client Success Manager is responsible for bringing Benevity's best ideas, innovations, and capabilities to clients, so they realize greater impact and value. This individual should be confident interacting and presenting ideas to C-suite level executives, as well as Corporate Social Responsibility (CSR) program owners, and have a strong understanding of their program goals & objectives. A Client Success Manager drives client program impact and acts as a catalyst to build strong and long-lasting relationships with our clients, turning them into evangelists and advocates (RFOBs).

An account management background is preferred for this role with the ability to network within a client, confortabily have growth and strategy conversations that lead to change and be able to make connections across several client business units and teams at a client.

What you will do:

• Foster a trusted advisor partnership with the client and align Benevity's value to their key CSR and overarching business goals
• Build strong, long-term business relationships by consistently going above and beyond client expectations
• Possess a broad understanding of various successful CSR programs and are able to translate this knowledge into specific strategies and recommendations tailored for the client's program needs
• Evaluate client program priorities and tailor a Success Plan that establishes clear goals and milestones which maximize their ROI
• Identify barriers to program growth and develop effective strategies based in client research and industry knowledge
• Connect the client with their Benevity ecosystem peers to gain knowledge and best practices in client-to-client interactions
• Possess a comprehensive understanding of the Benevity platform suite, and guide the client on platform and solution decisions to ensure successful outcomes
• Explain the "how" and "why" of Benevity's product suite features and functionality
• Drive client adoption of the existing platform, as well as new products and features
• Explain Benevity's cross-functional support structure and describe all aspects of our internal client ecosystem
• Consult with and connect the appropriate internal teams to solution client problems and escalate when necessary
• Communicate delivery timelines and set realistic expectations with the client
• Serve as the client's advocate back into Benevity's internal teams to ensure solutions and services are evolving to meet client needs

What you bring

• BA/BS degree, or equivalent education
• Minimum 7-10 years' experience in B2E/B2B Customer Success/Account Management
• Strongly prefer experience in a B2B SaaS organization, with solutions of moderate complexity
• Strongly prefer Corporate Social Responsibility experience
• History of increasing client satisfaction, adoption, and retention
• Strong client relationship building skills including empathy, humility, adaptability, poise and persuasiveness
• Strong communicator with excellent written and verbal communication skills
• Comfortable and effective presenting in medium to large groups
• Confidence in overseeing a variety of client initiatives to completion
• Organized
• Ability to work independently with strong judgement
• Resilient, and thrives in a multi-tasking, start-up environment and can adjust priorities on-the-fly while managing a diverse and full workload
• Success-driven with an entrepreneurial, and self-starter approach
• Up-to-date passport for occasional client travel when required
• Proficient in MS Office
• Team-oriented with a fun-spirit and sense of humor

Discover your purpose at work

If you're a passionate problem solver and want to put your skills to use helping the world's coolest companies do more good in the world, Benevity is the place for you. You'll be part of a team with a 99% client retention rate - the highest in the SaaS space - so you can learn and grow with the best.

You'll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more. Plus, Benevity's very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.

If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn't a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, Equity, Inclusion and Belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily-from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves - in a place where everyone has an equitable opportunity to shine!

Here at Benevity, we are committed to creating a culture of belonging and that starts with a fair and accessible hiring process. Any candidates with disabilities who may require accommodations throughout the hiring or assessment process, are encouraged to reach out to .

If you want to feel seen, heard and celebrated, you belong at Benevity.