Job title: Senior Customer Success Manager Department: Network Solutions Reporting to: TBC Location: Remote Canada/US
How you will make an impact\xe2\x80\xa6 We are looking for a committed individual to join our Network Solutions Customer Solutions Team. If your true passion is to provide extraordinary service and ensure a first-class experience for your customers, then this role is for you! The role can be remote, anywhere on the East Coast of Canada or US time-zone.
As a Senior Customer Solutions Manager, your role is responsible for delivering the highest possible level of service to our existing and trial enterprise accounts. Through a consultative approach, you enjoy working with data and providing a variety of creative solutions. Clients will look to you for technical guidance and for advice in addressing their product usage and needs. This position will work directly with our Sales team to grow our commercial client\xe2\x80\x99s portfolio.
This position is an integral part of the team and will have a direct impact on the business by providing customer product feedback and improvements to the engineering team.
What you will be doing...
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