Job Description

Requisition ID: 169990

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the Team Lead, MD Signature, as a Senior Client Service Associate, MD Signature, you will be responsible for providing administrative and operational support to assist Financial Consultants and Portfolio Managers.

• You will be accountable for the preparation and processing of client documentation and inputting transaction requests and opportunities as directed by Advisors and Portfolio managers.
• You will be responsible for maintaining the currency and accuracy of the client contact database, ensuring all applicable information and notes are recorded correctly and annual review client call requirements are brought to the attention of the Financial Consultants.
• You will partner with other MD lines of business to arrange mutual client contact strategies.
• You will play an important role in booking on-site and virtual client meetings, as well as coordinating meetings between Signature Advisors, Signature Planners and local specialists, preparing files, sending meeting reminders, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services.
• You will maintain a follow-up system (MX360) for inquiries and issues, ensuring expeditious resolution based on MD specified service standards.
• You will process trade requests, ensuring all regulatory requirements are adhered to.
• You\'ll support and participate in the research and resolution of a variety of complex client concerns as well as contributing to special projects, as required.
• You will ensure that monthly compliance-related tasks such as following up on non-compliant paperwork, pending documentation logs, security and cheque logs is completed.
• You will lead the tracking and management of Investment Policy Statements (IPS) and Know Your Client (KYC) documentation.
• You will become conversant with financial planning software, enabling you to assist in creating financial plans for Signature clients.
• You will liaise with third parties (Accountants, Lawyers) to obtain client data for financial plans.

What MD Expects of You:

• A commitment to an exceptional client experience - using your ability to quickly and clearly understand the client\'s perspective, you will provide timely and accurate responses to a myriad of queries.
• A sense of urgency - what\'s important to the client is equally important to you. You thrive on getting things done and done well.
• The flexibility to work independently and as part of a broader team.
• You embrace change - thriving in a diverse environment of ever-changing and competing priorities.
• A dedication to organizational efficiency - maintaining a strong attention to detail coupled with the ability to follow up and follow through in a results-oriented fashion

The Must Haves:

• College diploma in business, commerce or equivalent
• Administrative experience in the financial services industry
• IIROC licensed or the willingness to become licensed within 12 months of hire through the completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook for Securities Industry Professionals (CPH)
• Demonstrated knowledge of the financial services industry and rules regarding estates, trusts, RESPs, RRSPs/RRIFs, TFSAs, mutual funds and other investment products
• Proficiency with Microsoft Office Suite
• Working knowledge of CRM2
• Completion of the Life License Qualification Program (LLQP) is an asset

Why MD?

• We are big proponents of life-work integration and provide the flexibility and tools to achieve such.
• We believe an inclusive and diverse work environment makes for happy and productive employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families.
• We know that financial security is important to you and we\'re here to help - competitive salaries and incentive programs, a defined contribution pension plan and an employee share option purchase program.
• We realize time away to recharge is a non-negotiable - we offer a generous paid time off program in which the benefits increase along with your tenure with MD. Our team environment ensures you\'re able to take time off without worrying about your clients.
• We understand that cost-effective banking solutions mean more money in your pocket - through our partnership with Scotia, we offer a variety of preferred banking, credit card, mortgage and home/auto insurance options and discounts.
• We love discounts. Through the WorkPerks program, as an employee of MD you\'ll have access to thousands of discounts with various vendors across Canada.

Location(s): Canada : Newfoundland and Labrador : St John\'s

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank