Job Description

Requisition ID: 166336

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Senior Client Service Associate, Commercial Banking (Barrie, Ontario)
Purpose
The Sr. Client Service Associate contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team\xe2\x80\x99s business strategies and objectives while also ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures.
The Sr. Client Service Associate \xe2\x80\x9cSr. CSA\xe2\x80\x9d provides the Sr. Client Relationship Managers with the support needed to service client requirements and new asks. This will include coordinating efforts with internal partners and directly reaching out to clients to address various activities such as resolution of escalated client challenges, collection/processing of financial reporting, satisfaction of funding requirements and onboarding needs. The role is specific to servicing in Commercial Banking Distribution, National Accounts.
Accountabilities:

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  Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

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  Working closely with Sr. Client Relationship Managers, the Sr. CSA is responsible for providing the following services to a portfolio of existing and prospective clients:

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  Onboarding: Supporting the collection of information directly from clients and from various sources necessary to assess the client\xe2\x80\x99s risk profile in order to ensure the Bank meets its regulatory requirements related to KYC, AML, etc. This includes contacting clients, sourcing internal/external sources/web sites, documenting information in Know Your Client documentation in various formats such as the Client Profile Information documents and responding to various internal Compliance groups.
• Client servicing escalations: Help resolve service-related matters raised by the client directly to the Sr. Client Relationship Manager. This responsibility does not replace the servicing provided through the Business Service Center and is typically credit in nature or day to day servicing.
• Credit related tasks: (a) Contact clients for financial reporting and spread Financial Statements, Projections and Borrowing bases, review results, escalate any signs of deterioration and update appropriate systems; (b) commence preparation of Credit Presentations; (c) assist with completion of conditions precedent, diligence and any other requirements necessary to obtain approvals (d) ensure client files are complete and appropriately documented in various systems (eg. SDR, e-tracker etc.) and (e) general support as necessary in the annual review process and other credit related situations needed to maintain portfolio quality.
• Fulfilment: Coordinating efforts with the client and various internal partners (eg. BSC, EDDU, CRA, GBM) to ensure loan funding and business account openings are fulfilled as per customer expectations.

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  Provide status information on the progress of various fulfilment, KYC, AML onboarding and service requests and ensure bottlenecks or delays are promptly escalated with a plan to resolve.

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  Look for opportunities to enhance client needs by providing Sr. Client Relationship Managers with referrals for ancillary products and other partner opportunities. In addition, provide suggestions to continually improve processes which may include actioning feedback received directly from clients or through client satisfaction vehicles such as the Pulse.

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  Understand how the Bank\xe2\x80\x99s risk appetite and risk culture should be considered in day-to-day activities and decisions.

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  Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the

Guidelines for Business Conduct.

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  Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

Education / Experience and Other Information:

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  Post-secondary education (College or University) in Finance, Accounting or other Business Specialty background
• Ideally 3+ years working experience in Commercial banking
• Intermediate proficiency with MS Office \xe2\x80\x93 specifically Excel
• Good knowledge of:
• Financial Statements and credit analysis
• Credit structures and applicable risk management, fulfilment processes and roles of partners
• Features and benefits of Commercial products and services
• Commercial Banking partners and their involvement in servicing clients i.e., Business Service Center, Enhanced Due Diligence Team and Cash Management teams
• Commercial Banking Distribution structure as well as role of other groups within Commercial Banking i.e., Roynat, Real Estate, Leasing etc.
• Strong:

• organizational skills to co-ordinate and prioritize a number of concurrent requests from

different Relationship Managers

• commitment to excellent client service and ability to work with clients to resolve issues
• interpersonal skills to obtain agreements within Commercial Banking and partners
• written and verbal skills communication skills
• knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes

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  Thorough knowledge of the applicable software and technology platforms for Commercial e.g., Salesforce, Intralink, Teams
• A high degree of flexibility to adapt to a wide variety of tasks
• Strong commitment to accuracy, customer focus and results focus

#LI-Hybrid #IN-CB
Location(s): Canada : Ontario : Barrie

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.