Job Description

Date:

Oct 14, 2025

Location:

Calgary, AB (Hybrid), CA Regina, SK, CA, S4S-6X3 Edmonton, AB (Hybrid), CA

Company:

Wawanesa Insurance

Job ID:

9517

Working Business Language

: English.

Salary:

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.




The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80,000 - $100,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us

At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB;




The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.



We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

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As a key member of Wawanesa's Special Investigations Unit, the Claims Investigator Sr. contributes to Wawanesa's goal of protecting our members and communities from fraud and improving operational outcomes by investigation of claims with indicators of potential fraud for all property and casualty claims. This position will require fieldwork.

Job Responsibilities

Evaluate potential fraud indicators on referred claims and develop investigation plans, including analyzing data to identify potential patterns and inconsistencies Ensure proper documentation and management of investigation data and evidence Conduct investigations in accordance with company policies, procedures and best practices by collecting and analyzing all relevant evidence, including conducting virtual and in person statements with key parties Compose thorough and accurate investigation reports and provide ongoing updates on the status of investigations to claims teams in a timely, respectful and collaborative manner Maintain accurate claims system records based on company standards and policies Develop and maintain strong business relationships with law enforcement, investigative organizations, and other key stakeholders Attend court proceedings if required to testify to support investigative findings Remain up to date on fraud trends and best investigative tactics to continuously improve effectiveness Collaborate with internal departments by working closely with Underwriting, Legal and other Departments to ensure a holistic approach to fraud prevention Provide guidance and mentorship to junior investigators and team members Serve as a resource and provide training and consultation on fraud detection, prevention, and investigations Comply with all relevant legal and regulatory requirements Occasional travel for fieldwork required

Qualifications

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5+ years of claims adjusting, examining, or investigative experience Previous Insurance investigative experience or insurance experience an asset Post-secondary education and/or completed CIP or equivalent property and casualty insurance industry designation Ability to make excellent and well justified decisions in complex and high-pressure situations Excellent interpersonal and communication skills, with the ability to work as part of a diverse team and to respectfully and effectively communicate with members, law enforcement, and other key stakeholders Excellent investigative and analytical skills, including demonstrated proficiency in analyzing and using data effectively to enhance operational outcomes Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment Valid driver's license as field work is required Company car is only provided if requirements are met, otherwise personal car may be required Bilingual in English and French is an asset

Wawanesa is proud to be one of

Manitoba's Top Employers

, a

Kincentric Best Employer

in Canada and a

Forbes Best Employer

in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.



We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.




We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.




All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.