Job Description

Trident Global Assistance

is looking for the motivated, energetic, customer-oriented

bi-lingual (French/English)

Senior Claims Examiner who will be responsible for overseeing the travel insurance claims process, ensuring that claims are handled efficiently and in accordance with company policies and legal principles. This role involves reviewing claims for accuracy and completeness, and ensuring timely communication with clients and partners.

This means we are looking for a professional who is not only skilled in claims processing but also possesses strong leadership, analytical, and customer service skills for our French speaking customers.

Key Responsibilities

Manage the entire claims process from initiation to closure, ensuring adherence to company policies and regulatory requirements. Review complex claims for accuracy, completeness, and obtain underwriter approval Serve as the point of contact for underwriter regarding their claims, providing updates and addressing any concerns. Analyze claims data to identify trends, areas for improvement, and opportunities for cost reduction. Address escalated claims issues and disputes, working with legal and compliance teams as necessary.

Required Skills and Qualifications

Bi-lingual French/English is a mandatory for this role Excellent Communication, effective verbal and written communication skills to convey complex information clearly to clients and team members. Analytical Thinking, proficiency in analyzing claims data and making data-driven decisions to improve processes. Problem-Solving Skills, the capability to identify issues quickly and develop effective solutions, especially in high-pressure situations. Attention to Detail, meticulous in reviewing claims and documentation to ensure accuracy and compliance.

Qualifications

A bachelor's degree in Business Administration, Finance, Insurance, or a related field. 5+ years of experience in claims management or a related field, with a proven track record of leading teams (travel Insurance preferred) Bilingual (English/French) Mandatory for this role

Personal Attributes

Empathy: Ability to understand and relate to customers' needs and concerns regarding their claims. Adaptability: Flexibility to adjust strategies and approaches in a fast-paced environment. Integrity: Commitment to ethical practices and maintaining confidentiality in handling sensitive information. This is a full time position, hybrid ( office and home). Candidates with, at least 5 years of experience in adjudicating travel insurance clams. Open to CANADIAN residents only.
Job Type: Full-time

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off
Work Location: In person