Job Description

Location:
Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Edmonton, AB, CA Montreal, QC, CA Ottawa, ON, CA Toronto, ON, CA Vancouver, BC, CA
Req ID: 49553
Jobs by Category: Health
Job Function: Health Solutions
Status: Full Time
Schedule: Regular

Description

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Join our team

We are Canada's most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.





The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We're charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.





Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, Australia and beyond.

Find your people and your purpose

Are you a decisive problem solver who takes pride in building beautiful products? You belong here.





We're a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. You will work alongside a diverse group of designers, developers, analytics experts, testers and product specialists with vast experience in the digital health industry and a genuine excitement to do meaningful work.





Bring your ideas and watch them grow.

Here's the impact you'll make and what we'll accomplish together

You will be an integral member of our core Collaborative Health Record (CHR) product team as Senior Business Analyst (Product Owner - Analytics) and will have product ownership of our Looker integration and downstream analytics capabilities and roadmap. You will act as an essential bridge between product management, clients, support, implementations, and engineering teams to ensure our analytics capabilities deliver meaningful insights to thousands of healthcare providers. In this role, you will work closely with stakeholders to identify, design, validate, and enhance our analytics and reporting capabilities while streamlining processes for maximum efficiency.

What you will do

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Own the end-to-end analytics experience within the CHR, ensuring optimal performance and end user experience Collaborate with clients and internal stakeholders to understand their analytics needs and ensure our tools provide significant value Lead and manage a team of developers, prioritizing work effectively and creating detailed user stories that meet our high standards for usability and technical integrity Design and implement efficient processes for creating new reports Monitor and optimize report performance to ensure quick access to critical information Work cross-functionally with other teams to remove blockers and collaborate on new analytics features Successfully contribute to the launch of analytics solutions, by identifying the cost benefit analysis, release planning and implementation support Manage and prioritize the analytics backlog, including bug fixes and feature enhancements Develop and maintain comprehensive documentation for analytics features and processes Analytics mentoring/coaching to other team members within and across the Product team Partner with Quality Assurance to ensure analytics features meet specifications Lead analytics-related support escalations and investigations as required Maintain a strong understanding of TELUS applications, products and services, organizational delivery capabilities and TELUS end-to-end processes Additionally, maintains awareness of industry trends and technology available that would, if implemented, result in operational or efficiency improvements to current processes

Qualifications

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What you bring

Bachelor's or equivalent degree in Business Administration, Communications, Design, Computer Science, Computer Engineering, or related field 5+ years experience in a Product Owner or Business Analyst role 3+ years working in an Agile/scrum team environment A natural curiosity for problem solving and critical thinking skills Strong relationship building, negotiation and leadership skills; ability to persuade and lead a squad of diverse stakeholders A passion for innovative solutions and trying new things to solve old problems Experience creating clear and concise reports and giving presentations Demonstrated experience with business intelligence tools, particularly Looker Demonstrated ability to meet deadlines, multi-task, and adapt to changing priorities

Nice-to-haves

Prior experience in healthcare technology industry An insatiable appetite for modern and emerging technologies and tools Advanced knowledge of Looker development and administration Data visualization expertise Business Analysis and/or Product Management certification Design thinking background and experience Performance optimization experience with large datasets Knowledge of healthcare analytics and reporting requirements


Salary Range: $72,000-$108,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.


Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.