Job Description

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University Advancement (UA) promotes McGill to its global community and to the public, engaging alumni, volunteers and friends of the University, and building on McGill's record of fundraising success in support of University priorities.
By joining UA, you can be part of a dynamic, exciting and growing team of professionals that is making an extraordinary impact on the world by advancing the philanthropic and engagement ambitions of McGill University.
To find out more about UA, please visit us at www.mcgill.ca/advancement/ua-careers .
Position Summary:
Reporting to the Director, Advancement Information Management, the Senior Business Analyst is responsible for identifying the business needs of internal customers/stakeholders in order to implement the appropriate IT solutions. They analyze and manage the planning and deployment of business processes to respond to the University Advancement's objectives. The Senior Business Analyst evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding and distinguishes user requests from the underlying true needs.
Primary Responsibilities:
Business Analysis:Partner with stakeholders to understand strategic goals and identify opportunities for technology-driven improvements. Translate business requirements into a conceptual system design (including but not limited to business requirements, document high-level use cases, UI prototypes (screen mockups)), work closely with systems analysts and other partners for the delivery of the solutions. Conduct gap analyses and feasibility studies to propose new solutions or enhancements to existing systems. Lead discovery sessions and workshops to gather and validate business requirements. Collaborate with developers, data analysts, and vendors to ensure successful delivery of solutions.

Solution Configuration:Configure and maintain Advancement systems (e.g., CRM, fundraising platforms, alumni engagement tools) to support evolving business needs. Define, implement, and manage business rules and workflows to ensure data integrity and operational efficiency. Collaborate with technical teams to translate business requirements into system configurations and enhancements. Understand business processes in order to recommend ways to automate them and their related activities. Support testing, training, and change management activities related to system implementations and upgrades.

Documentation:Develop detailed functional specifications, user stories, and process documentation to support system development and implementation. Create and maintain documentation for business processes, data flows, and system configurations. Communicate technical concepts to non-technical stakeholders and vice versa. Contribute to the preparation of communication plans between stakeholders from project inception to final implementation. Maximize the benefit of system investments and assist in implementing new business process solutions.

Perform other duties as assigned.

Other Qualifying Skills and/or AbilitiesPrevious experience in a CRM implementation. Experience working in higher education is an asset. Previous technical experience working with Salesforce a a strong asset. Demonstrated business and functional knowledge (e.g. Enterprise Document Management, Student, Business Intelligence, Finance etc.) domains of activity Demonstrated experience in at least one implementation of a major system, for example, ECM, ERP. Business Analysis certification considered a very strong asset. Knowledge of the following would be an asset: business process techniques (BPMN), Master Solution Delivery methodologies (Macroscope Productivity Center), SOA concepts, BI concepts. Experience working with large-scale organizational change efforts. Demonstrated excellent business analysis skills, the ability to understand and clarify business needs formulated by requesters and stakeholders. Ability to work effectively at all levels in an organization, with multiple stakeholders; ability to foster a collaborative team environment Experience in working with third-party suppliers. Good team player with strong focus on delivering results to meet the business needs. Ability to communicate effectively (verbally and in writing) with stakeholders across all levels of the organization. Proven ability to act with diplomacy, tact and diligence. Able to work autonomously and as part of a team in a complex, changing, fast-paced environment. Skilled at working in a highly agile environment, managing multiple projects and priorities, and have the ability to maintain composure under pressure and to meet key deadlines. Demonstrates creativity in solving complex problems. French conversational skills a strong asset.

Additional Information:
Testing may be administered.
#LI-HYBRID

As one of Montreal's Top Employers, here is what we offer: Competitive benefits package (Health, Dental, Life Insurance) (if eligible)*
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)*
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA) Competitive vacation policy Two (2) personal days Two (2) floating holidays Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day Paid time off over the December holiday period Tuition waiver for regular employees and their dependents Up to two (2) days of remote work per week where the position permits
Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.



Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #3 on a scale of 0-4.



For a definition of our language proficiency levels, please click here.
Minimum Education and Experience:
Bachelor's Degree 5 Years Related Experience /
Annual Salary:
(MPEX Grade 07) $90,170.00 - $112,710.00 - $135,250.00
Job Profile:
MPEX-IST3E - IT Business Application - Senior Professional/Manager
Hours per Week:
33.75 (Full time)
Supervisor:
Director, Advancement Information Management
Position End Date (If applicable):
Deadline to Apply:
2025-09-21McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.