Job Description

We're seeking an experienced Senior Business Analyst based in New Brunswick to support the rollout of a province-wide Digital Referral solution. This initiative will improve patient referral processes and enhance healthcare delivery across the region. The ideal candidate has 15+ years of experience leading business analysis for large, complex projects involving clinical and executive stakeholders. Strong documentation, stakeholder engagement, and communication skills are essential. Experience in healthcare and digital health are assets. Travel within New Brunswick may be required.*** 12 month contract to start ***Advantages

• Location Flexibility: Hybrid work is possible with occasional travel to Fredericton, offering flexibility for candidates.

Responsibilities

• Leading stakeholder engagement activities with clinical, non-clinical, and executive stakeholders through interviews, workshops, and surveys.
• Developing stakeholder materials such as agendas, presentations, meeting minutes, and surveys.
• Creating business and technical documentation, including business requirements, functional specifications, user stories, use cases, workflows, and process diagrams.
• Conducting current state, future state, and gap analysis to inform solution design.
• Preparing decision documents to support evidence-based decisions.
• Developing operational documentation such as standard operating procedures and operational frameworks.
• Creating end-user documentation including training guides, user manuals, and support tools.
• Supporting user acceptance testing by developing test documentation and assisting with validation activities.
• Ensuring alignment with data confidentiality and privacy standards, including New Brunswick's PHIPAA.
• Potentially supporting additional digital health initiatives as needed by the organization.

Qualifications
Mandatory Requirements:

• A bachelor's degree in Computer Science, Business Administration, or a related field (or an equivalent combination of education and experience).
• At least 15 years of recent experience leading business analysis activities, including stakeholder engagement with clinical, non-clinical, and executive-level participants.
• A minimum of 10 years of recent experience in senior business analysis roles on large, complex, multi-year projects involving multiple business units and over 15 stakeholders.
• At least 10 years of experience in Information Management/Information Technology (IM/IT).
• Ability and willingness to travel within New Brunswick for face-to-face meetings as needed.
• Excellent verbal and written communication skills in English.

Desirable Experience:

• 5+ years of experience working as a senior business analyst in eHealth or a Canadian healthcare setting, covering both project and operational work.
• 10+ years of experience producing detailed business and technical documentation, including gap analyses, requirements, and workflow diagrams.
• 5+ years of experience in user acceptance testing (UAT) and validation support.
• 5+ years of experience creating user manuals, training guides, and support tools.
• 5+ years of experience documenting operational frameworks and procedures for transitioning from project to operations.
• Proficiency with methodologies and tools such as Waterfall, Agile, Kanban, Scrum, JIRA, Microsoft Visio, BPMN, etc.
• Familiarity with New Brunswick's PHIPAA legislation on data confidentiality and client privacy.
• Ability to support engagement in both English and French is an asset.

Summary
If you are qualified and interested we encourage you to apply for this exciting opportunity!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad