Job Description

Requisition Number: 96131

Senior Business Analyst (contract)

Location: Canada (remote)

Duration: 6 or 12 months, to be determined upon candidate selection

Start Date: April 2024

About the Company:

Insight Enterprises is a Technology Solutions Provider serving local, national, and international clients in 190 countries. In Canada, Insight has a robust staffing department that specializes in placing talented technical candidates in highly sought-after roles across the country.

Description:

Our client, a crown corporation headquartered in Winnipeg, Manitoba, is seeking a Senior Business Analyst for a 6 - 12 month contract employment opportunity. For this opportunity, Senior Business Analyst candidates will have a solid background and understanding of IT operations and asset management. Critical requirements for the Senior Business Analyst opportunity are: 10+ years\' experience working as a Business Analyst and in IT, experience in the gaming, supply chain, or retail industry as well as working knowledge of ITSM/ITIL (including service design asnd service level management).

Responsibilities:

• Defines and documents business or program area functions and processes.
• Consults business subject matter experts to identify, define and document business requirements and objectives, current operational procedures, problems, input and output requirements.
• Acts as a liaison between departmental end-users, technical team, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of solutions to ensure optimal operational performance.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through the use of technology and/or through business process changes.
• Assists in the preparation of Submissions to support new projects, enhancements and changes in processes.
• Reads and interprets technical literature and translates in terms understandable to the end-users or non-technical staff.
• Plans, organizes and conducts business process reengineering/improvement projects and/or management reviews of programs significant or specific to a government or a department.
• Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.
• Conducts change impact analysis to assess the potential implications of changes and documents business requirements.
• Participates in user acceptance testing and testing of new system functionality.
• Provides technical assistance in training, mentoring, and coaching professional and technical staff.
• Develops training curriculum and conducts formal training sessions covering assigned systems module.
• Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis.
• Develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient court operations.
• Prepares reports and written findings and recommendations, and monitors changes.
• Provides work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments.
• Other duties as assigned.

Required Experience and Skills

• Minimum 10 (ten) years of business analysis experience
• Minimum 10 (ten) years of IT industry experience
• Plan and lead business analysis work
• Manage requirements lifecycle
• Elicit/gather various types of requirements from stakeholders (including business and IT)
• Assess detailed technical information
• Analyze complex problems and recommend solutions
• Articulate both functional and non-functional requirements (including availability, reliability, maintainability, security, service level requirements, etc.)
• Document requirements in appropriate formats
• Communicate requirements to various stakeholders, including business and IT leaders/subject matter experts
• Evaluate business and IT solutions (including solution fit, quality, and solution sustainment impacts)
• Experience in at least one of the following industries: Gaming, Supply Chain or Retail
• University degree in Business or Computer Science, considered an asset
• Business analysis certification such as IIBA CBAP (Certified Business Analysis Professional), considered an asset
• ITIL Certification is an asset

Note: Please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Winnipeg || Manitoba (CA-MB) || Canada (CA) || IT Infrastructure & Support || None || Remote - Canada ||

Insight Enterprises