Job Description

Competition # : 38079

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: \xe2\x80\x8b3/8/2023\xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

Who We Are

The , a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a \xe2\x80\x9c \xe2\x80\x9d service for a reason \xe2\x80\x93 because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples\xe2\x80\x99 lives. We believe in user-centered iterative digital service design, and practice . Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.

At the NSDS, we don\'t just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve \xe2\x80\x93 so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

Who You Are

You are passionate about people\xe2\x80\x99s experiences and want to make people\xe2\x80\x99s lives better. You\xe2\x80\x99re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity and culture.

About Our Opportunity

Reporting to the Manager, Service Navigation, the Senior Business Analyst\xe2\x80\x99s role is to lead planning, evaluation, and implementation activities to support our mandate of continuous service improvement. This position will also support the development, implementation and administration of the incident management process to restore IT services promptly. As a subject matter expert in business process re-engineering and continuous improvement, the analyst will provide advanced strategic and professional analytical services for departmental program/business units within government. The analyst also acts as a bridge between and across IT organization teams to ensure our services meet defined technology solutions and business needs. This requires taking a leadership role in defining solutions and assisting with the implementation of business process improvement initiatives to realize program and operational savings, improved client service and attainment of strategic goals.

What You Bring to the Table

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of five (5) years\xe2\x80\x99 experience or graduation from a recognized Information Technology program plus five (5) years and six (6) months experience; or an equivalent.

Your ability to:

-Identify and manage service improvement opportunities to enhance service delivery with a focus on meeting client needs; lead continual service improvement plans.
-\xe2\x80\x8bManage aspects of incident management and related initiatives, including the planning and organization of a broad range of complex business enablement activities involving some uncertainty and requiring the formulation and adjustment of strategies or approaches.
-Guide effective and efficient resolution of incidents resulting in improved recovery time of business operations.
-Conduct and document analysis for trending and reporting to all levels of leadership.
-Mentor, inspire and educate colleagues in the business analysis discipline.
-Provide sound judgement and have strong analytical skills to determine system requirements, evaluate alternatives and provide sound solutions to client business problem
-Demonstrate exceptional communication skills and political acuity

Your experience in:

-Forming and growing relationships to build trust and collaboration between colleagues, internal/external partners
-Internet-era practices, and the ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes
-Working in a complex multi-dimensional organization with varied need for technology solutions
-\xe2\x80\x8bProviding and receiving highly complex, sensitive and contentious information in situations requiring highly developed interpersonal skills including empathy, persuasion, negotiation and tact.
\xe2\x80\x8b-Planning, facilitating and leading workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
-Strong negotiation and facilitation skills, be well organized and able to exercise sound judgment under pressure. You must also possess team leadership experience.

-Knowledge and experience of ITIL processes and standards to implement use and apply these is required for this role.

The following are considered assets for this role:

-ITIL certification
-Professional Business Analyst Certification
-Knowledge of established IT strategies, policies and procedures of the Government of Nova Scotia to link these with customer requirements.

\xe2\x80\x8b\xe2\x80\x8bThis position will include rotational 24-hour on-call duties\xe2\x80\x8b. We recognize that everyone brings different skills and experiences to the table and that not everyone \xe2\x80\x9cchecks all the boxes\xe2\x80\x9d. We encourage you to apply anyway! Tell us why you\xe2\x80\x99re the right fit for the job.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

What We Offer

• An opportunity to fundamentally reshape the way the incident management program and services are delivered for an ambitious, complex organisation that serves nearly a million people and positively impact the lives of Nova Scotians.
• A position that comes with significant responsibility and opportunity to make an impact, interact regularly with senior officials and shape the future of the province.
• A close-knit, collaborative team of digital leaders and an engaging workplace where our employees feel valued, respected, connected, and tuned in.
• Forward-thinking policies and strategies.
• Countless career paths and resources to develop yourself.
• Department specific flexible working schedules, to support your life at and outside work.

Pay Grade: PR 17

Salary Range: $3,001.65 - $3,525.41 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia