Job Description

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The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay xe2x80x93 a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.
The City of Thunder Bay is a place where art, culture and nature come together!
Watch this video to learn more about our City at:
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POSITION SUMMARY: Under the general supervision of the Program Volunteer Coordinator, performs and carries out some Services supervisory tasks and responsibilities as necessary.
MAJOR RESPONSIBILITIES:

• Assists in the orientation and training staff and volunteers.
• Performs public relations role in absence of full time staff and handles inquiries and complaints.
• Responds to the need for assistance in all Service areas.
• Monitors shift changes at the Reception desk and plans work for volunteers.
• Assists in cash control procedures for Services area and ensures all reports and cash receipts are balanced.
• Verifies cash deposits.
• Attends and participates in Services and General Staff meetings.
• Performs other duties as assigned.

QUALIFICATIONS:
Education/Experience:

• Secondary school graduation
• Some post-secondary education and/or experience in business, recreation, sports or fitness is an asset

Skills/Abilities:

• Ability to communicate tactfully and effectively with the public
• Public relations experience and computer skills are an asset

CONDITIONS OF EMPLOYMENT:

• Must be willing to work evenings and weekends
• Must have or obtain within three months of employment, First Aid and CPR certification and WHMIS (courses available through employer)
• Must obtain customer service training at the first available opportunity
• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

TERMS OF EMPLOYMENT:

• Part-time (not to exceed 24 hours per week)
• Irregular hours (evenings and weekends)

General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.
ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driverxe2x80x99s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866 '