Job Description

Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
#LI-Hybrid

The Debt Services department within MUFG Investor Services supports internal and external clients for all their Loan Administration needs. The department focuses on the Debt Asset class and caters for all the set up, maintenance and activity associated for all Debt instruments.
The Senior Associate Director is a leader responsible for managing the performance of an operations team and maintaining strong client relationships. This role oversees daily operations to ensure service level agreements are met and quality standards are upheld.
Responsibilities will include:

• Lead daily operations to ensure SLAs are met in an efficient manner.
• Perform reviews on setups and credit agreements, or any other deliverables, for the operations team.
• Lead client relationships and be a point of escalation.
• Fulfil or review ad hoc client requests.
• Participate in new service development and support new service rollouts.
• Participate in and manage projects to enhance the overall service offering.
• Support client escalations from the operations team and navigate to a resolution.
• Involve in communications with external parties, support current clients on regular calls and represent our brand.

Qualifications

• Demonstrable experience in fund administration or relevant financial services in private credit.
• Strong technical knowledge and experience of loan operations, documentation, and accounting practices.
• Knowledge of Sentry as a Debt Administration platform will be beneficial.
• Demonstrable experience in a supervisory role.
• Working level of internal and external presentation skills.

Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
MUFG is an equal opportunity employer.

Skills Required