Job Description

Syntax is seeking a Senior Application Consultant to provide JD Edwards EnterpriseOne application managed services support to our clients. Primarily, this position will provide remote support for Managed Services clients, with some project work possible.

General support duties include:

• Serve as primary functional contact for assigned Managed Services customers
• Respond to customer support requests via Help Desk, phone, and email, adhering to SLA guidelines and update tickets with thorough notes and timely communication
• Troubleshoot customer application issues. Examples: PO Entry, Automatic Accounting Instruction errors, MRP processing, Payroll calculations, Maintenance Work Order generation
• Assist customers with periodic processes such as inventory/cycle counts, 1099s, W2s, asset close
• As requested, conduct customer conference calls / web meetings
• Participate in on-call rotation, to respond to P1 incidents after business hours

• Create documentation and conduct demonstrations of JDE functionality and training for internal resources and customers

Qualifications

The ideal candidate will have a solid mix of business process knowledge and JD Edwards techno-functional experience, to provide consultative support to our clients. Our consultants serve as an extension of the customer\'s own team; relationship building and customer service skills are essential.

Minimum of 5 years of experience in Financials, with full process spectrum and its associated JDE configuration is required. Examples include but are not limited to:

• General Ledger
• Accounts Payable
• Accounts Receivable
• New Company setup
• AAI/DMAAI

As well as financial experience in at least one of the following areas:

• Job Cost
• Fixed Assets
• Service Billing
• Contract Billing

Experience in the following would be considered a plus:

• Multi-currency
• Budgeting
• Z file processing/interfaces
• Currency restatement
• Sales/Use/VAT tax
• Joint Venture Accounting
• Balance Sheet Lease Accounting

The willingness to learn additional JDE modules is required; you will be expected to become familiar with multiple modules. Members of this team are cross-trained and provide support and assistance to each other as needed.

In addition to specific functional modules, some experience with additional JD Edwards technical functionality is desired. Examples may include:

• BI Publisher (embedded) configuration, including template design, conditional formatting, burst/email, data structures
• Security setup/configuration and menus
• User-Defined Objects (Form Extensions/Personalizations, Pages, CafeOne, etc.) and associated security and promotion
• Basic familiarity with Object Management Workbench (web and fat client), including statuses, promotion, check in/out, advanced get, etc.
• Data dictionary and vocabulary overrides
• Orchestrator, BSSV, AIS, ADF

Other highly desirable attributes:

• Service Now familiarity
• Project Management experience
• Specification writing and requirements gathering
• Independent research skills

Additional information

This is a team of high performers who hold themselves accountable and work collectively when needed but can also function independently. We value team members who can meet deadlines with creative solutions while communicating effectively (and having fun). If you love JD Edwards, and like to dig in, troubleshoot, research, and own things start to finish, we would love to talk with you!

• Full Time Employee
• Location: Anywhere in the Continental United States/Canada/Mexico
• We offer a competitive compensation package along with a flexible work schedule
• Fantastic benefits
• Remote position with minimal travel

Must be a US or Canadian or Mexico Citizen or Permanent Resident

Syntax