Job Description

About SecondShop:

At SecondShop, we're a team of Canadians who believe in doing better--for our country, your wallets, and our planet.

We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings - we're about changing how people shop. Say goodbye to paying full price and hello to smarter spending.

Role overview

:

As a

Senior Appliance Sales Associate

at SecondShop, you'll be the first point of contact for our customers as they shop for large appliances and electronics online. Whether it's answering questions via chatbot or phone, helping customers choose the right product, or ensuring a smooth delivery experience, you'll play a key role in creating a high-touch, high-trust buying experience from start to finish.

What you'll be doing:

Engage directly with customers via online chat and phone to answer product questions, provide recommendations, and guide them through the buying process Support online sales by helping customers place orders and troubleshoot issues related to delivery, product specs, payments, or returns Track open conversations and ensure every customer interaction is followed through to resolution Collaborate with inventory and operations to ensure timely fulfillment and accurate stock availability Keep our CRM and customer records up to date with notes, tags, and order status Identify opportunities to improve customer experience and streamline sales processes Provide regular updates and insights to the broader team on common customer questions, issues, and buying trends

Who we are looking for:

3-5+ years in customer service, online sales, or sales support in e-commerce or consumer electronics/appliances A strong communicator who's confident, clear, and empathetic, whether chatting online or speaking on the phone Tech-savvy and comfortable using live chat tools, CRM systems, and order tracking platforms Naturally organized and detail-oriented, you follow up, follow through, and keep everything running on track. A people-person who loves solving problems and helping customers make the right purchase Bonus: Knowledge of major appliance and consumer electronics categories
What we offer:

A competitive base salary with performance-based incentives, along with a comprehensive benefits package, including health, dental, and vision coverage. Access to exclusive discounts on SecondShop products for yourself and your family. As a growing startup, SecondShop offers ample opportunities to take on new challenges, contribute to shaping the company's future, and take ownership of key initiatives. Join a passionate and mission-driven team that values collaboration, innovation, and a shared commitment to sustainability and responsible shopping. Align with a company that believes in sustainability, smart spending, and improving the lives of Canadians. You'll have the chance to make an impact every day!
How to Apply:

Interested candidates should submit their resume. Please include a brief cover letter explaining why you're a great fit for this position.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

Dental care Life insurance Paid time off Vision care
Schedule:

8 hour shift Monday to Friday
Work Location: In person