Job Description

Position Number: 50021324 /
Department: Digital Solutions
Grade: GR14
Campus: Sir George Williams (Downtown)
Salary: $102,236.59 - $122,130.85 per annum
Union/Association/HR Policy: CUPEU
Posting deadline: December 8, 2025
Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
SCOPE
Reporting to the Manager, Institutional Support Functions Ecosystem, the incumbent leads the configuration and integration of WorkForce Software. They will actively engage with internal and external partners, ensuring that Concordia University's solutions not only meet but exceed business needs and the organizational strategic directions.
PRIMARY RESPONSIBILITIES

• Design, plan, test and coordinate the implementation of new features, modules, or systems.
• Provide comprehensive technical and functional analysis, defining system requirements using higher education best practices.
• Identify and address systems' issues promptly, ensuring seamless operations with knowledge of impacts for better prioritization.
• Collaborate with Concordia University's solution provider by raising service requests when additional support is needed to address an incident or help provide guidance on future changes.
• Lead system release activities, participating in upgrades and evaluations as required.
• Review, configure and customize modules according to design specifications.
• Contribute to quality assurance tasks to maintain high standards.
• Collaborate with partnering departments, providing system knowledge, training and support as well as guidance to any potential regulatory or audit requirements.
• Manage upcoming application changes and systems enhancements, including communicating with internal teams, business process owners, subject matter experts, and key stakeholders in business terms.
• Elicit and gather business requirements and translate them into solutions with knowledge of the impacts.

QUALIFICATIONS

• Bachelor's degree in Science, Engineering, or Business Administration and four to seven years of systems administration experience, including significant exposure to Finance or HR system environments.
• Expertise in WorkForce Software Policy Editor, system flow, and global time management.
• WorkForce Software certifications (CT103, CT104, CT120, CT125, PT102 or equivalent).
• Proficiency in SQL, JavaScript, and writing complex queries.
• In-depth understanding of integrations between Workforce Software, SuccessFactors, and S/4HANA HCM modules.
• Thorough knowledge of systems integrations, End of Period Processing and payroll export.
• Experience with SAP S/4HANA, SAP SuccessFactors, and Workforce Software.
• Familiarity with project management or software development lifecycle tools (e.g Jira) desirable.
• Good knowledge (Level 4) of spoken and written English and basic knowledge (Level 3) of spoken French.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.

Skills Required