Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Manulife Investment Management (MIM) is the global brand for the global wealth and asset management segment of Manulife Financial Corporation. We draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide. Headquartered in Toronto, our leading capabilities in

public and private markets are strengthened by an investment footprint that spans 19 geographies.

We complement these capabilities by providing access to a network of unaffiliated asset managers from around the world. We are committed to investing responsibly across our businesses. We develop innovative global frameworks for sustainable investing, collaboratively engage with companies in our securities portfolios, and maintain a high standard of stewardship where we own

and operate assets, and we believe in supporting financial well-being through our workplace retirement plans.

MIM is responsible for enhancing asset value and performance by driving comprehensive portfolio and property-level strategies for both the General Account (balance sheet) and Third-Party mandates. Supporting regional offices across Canada, the United States, and Asia, the Global Real Estate Operations team is accountable for coordinating the global real estate operations, while maintaining global policies, procedures, governance, and compliance over

real estate operations.

Reporting to the Director, Global Real Estate Operations, this role will support the global operations function and other initiatives aimed to increase process efficiencies.

Responsibilities:

Operating Policies and Standards

• Support the development and implementation of the Real Estate operational policies and procedures
• Liaises with senior management and internal collaborators on policy issues, updates and revisions
• Assist with the development of the global calendar, expense allocation assumptions and reporting templates
• Find opportunities to build efficiencies in operational processes and support change

Compliance and Risk Management

• Support internal audit on behalf of the asset management platform
• Coordination and oversight of external audit process
• Respond to audit requests; audit responses are to be clear, concise and well organized
• Ensure follow ups and resolutions as required for best in class service for both internal and external auditors
• Responsible for the administration of the AML/TF program within Real Estate and Asset Management to ensure compliance with all applicable internal MFC policies and external regional, federal and state laws, regulations and industry best practices (AML onboarding screening, monitoring and reporting requirements)
• Organize compliance reporting programs such as \xe2\x80\x93 anti-money laundering, privacy assessments and fraud risk assessments
• Identify continuous improvement opportunities to enhance the efficiency and effectiveness of the AML/TF program

Operations

• Support activities related to onboarding and offboarding investments
• Assist with the coordination of Global Real Estate operational initiatives and third-party manager oversight (e.g., annual tenant engagement survey, property management and leasing broker scorecards, maintain sustainability certification inventory, and business continuity plan process)
• Oversee management of corporate memberships and subscriptions ensuring the global contract inventory is centralized
• Oversight of third-party property management\xe2\x80\x99s processes, record keeping and due diligence
• Annual property insurance coordination
• Platform invoicing

Knowledge/Skills/Competencies/Education:

• Minimum 5 years in a real estate operations role at a real estate investment manager
• Experience in identifying and assessing risks and designing and testing controls.
• Bachelor\'s degree in Real Estate, Business, Finance, Accounting or equivalent practical experience.
• Ability to manage many different sets of collaborators. Excellent collaboration and good relationship management skills
• Strong analytical and problem-solving skills
• Ability to work independently and prioritize deadlines
• Excellent organizational skills and the ability to prioritize multiple projects and deliverables
• Skills in troubleshooting, understanding how to source information from our database systems and the ability to access building financials and leasing information from accounting/real estate systems
• Service-oriented, ability to balance regulatory and policy standards
• Superior work ethic, strong organizational skills, and attention to detail
• Excellent communication skills \xe2\x80\x93 both verbal and written
• Flexibility to manage multiple and changing priorities
• Collaborative/teamwork approach and skills is a must
• Proficient in MS Excel and other MS office tools (e.g., Word and PowerPoint, SharePoint to develop reports, documents and presentations)
• Strong preference for candidates with experience in anti-money laundering and Know Your Client onboarding activities
• Knowledge of Yardi accounting system preferred
• Ability to travel within Canada and the United States on a limited basis

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife