Job Description

Job Summary:

JOB DESCRIPTION \xe2\x80\x93 Senior Analyst, Compensation & HR Operations

Location: Work from Home \xe2\x80\x93 Montreal, Canada, or Mexico City

Division: Ticketmaster

Line Manager: Manager, HR Shared Services

Contract Terms: Regular, Full-Time

THE TEAM

The Ticketmaster HR team is a group of superstars that are at the core of all employee activities at Ticketmaster. We strive to standardize all of our processes, to create a meaningful employee experience for our teams and to champion a culture of problem-solving, collaboration and teamwork.

THE JOB

We have an exciting hybrid opportunity within our HR team; the Senior Analyst, Compensation & HR Operations is a blended role that will mainly support compensation and HR operations initiatives. These include projects aimed at building compensation programs, operational support for all aspects of compensation, business process improvement, systems implementations and support and continuous HR service delivery refinement.

Specific to compensation, the Senior Analyst will be responsible for helping to make employee reward recommendations and drive informed decision-making through the analysis of data and statistics. The role will be responsible for actively participating in the planning, design, implementation, and administration of compensation programs. As for HR operations, the Senior Analyst will have oversight across all business processes and ensure they align with the aims of our HR service practices. The role will ensure that our HR systems facilitate the processes needed to drive efficiencies, assure compliance and create the best employee experiences possible. As well, this person will serve as the primary lead/coach for peers within the HR Operations team.

The ideal candidate is a self-starter, takes initiative, is inquisitive, data-driven, analytical, and can see past tactical obstacles in the service of achieving broad objectives.

WHAT YOU WILL BE DOING

HR Operations

• Analyze, design, implement and facilitate global HR business processes; ensure all processes are optimal and standardized
• Assist the Manager, HR Shared Services in ensuring that new markets are centrally supported and adhere to the global employee support template
• Research, analyze and advocate for best central support practices and associated processes
• Support and serve as the lead for new HR systems and vendor implementations
• Architect business cases that drive the need for systems or process changes that aim at helping HR leadership making informed decisions
• Create business requirements for any process configuration changes or implementations, provides success criteria and ensure successful user-acceptance testing
• Lead and champion both internal and external change management related to new systems/business process changes
• Perform data integrity audits out of our HRIS system, Workday to ensure compliance and reporting of people metrics, as well as to help identify process improvement opportunities
• Utilize knowledge and experience with a variety of human resources concepts, practices, and procedures to identify needs and create solutions to support the HR operational needs
• Serve as the coach/primary escalation contact for HR operation team members

Compensation

• In partnership with the Director, Compensation & Reward, support company wide and division-specific procedures and guidelines to ensure compensation programs are internally equitable and externally competitive
• Monitor compensation, skills trends and best practices, formulating recommendations for changes to compensation programs to reflect the most effective practices or to create most efficient processes
• Create compensation metrics and analyze data to assist HR business partners in making informed decisions
• Analyze market data by discipline to identify trends and make recommendations based on insights and observations that help evolve Ticketmaster\xe2\x80\x99s Total Reward programs
• Lead and project manage Ticketmaster\xe2\x80\x99s biannual talent adjustment process
• Develop internal tools through Workday, or other systems that promote HR self-service in connection with benchmarking and compensation data
• Maintain policies that contain compensation topics in line with any changes to compensation programs
• Evaluate external benchmark by job discipline and the internal job leveling framework
• Contribute company data to annual compensation surveys and analyze those results in partnership with the Coordinator, Compensation & Reward

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 3+ years of experience in preferably in a Compensation, HR Analytics or HR Systems role
• Must be fluent in English
• Demonstrated experience building strong client relationships using interpersonal and collaborative skills
• Experience in the analyzing, design and implementation of compensation programs
• Strong foundational understanding of key human resources functions, best practices, and concepts including personnel administration, recruiting, performance management, employee development, succession planning, and benefits and compensation administration
• Good working knowledge of broad-based compensation topics such as market pricing, salary structure design and development, job evaluation, and analysis
• Advanced level Microsoft Excel skills required (Vlookups, pivot tables, advanced formulas, macros)
• Excellent analytical, critical thinking, mathematical, statistical and problem-solving skills
• Solid understanding of systems workflow, integration, support, testing, data attributes
• Ability to work in a rapidly evolving, fast-paced culture and meet time-critical deadlines
• Strong attention to detail, accuracy, and data integrity while dealing with confidential information.
• Ability to communicate complex processes while maintaining a professional and courteous manner
• Knowledge of HRIS (Workday or similar) and compensation information systems, preferred

YOU (BEHAVIOURAL SKILLS)

• Problem-Solving
• Decision-Making
• Conflict Resolution
• Communication
• Time Management
• Organizational
• Interpersonal savvy \xe2\x80\x93 can work with people with different working styles

Please submit your resume/CV in English.

Ticketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don\xe2\x80\x99t be disheartened if we do not respond to you during this time, we will be in touch upon our return!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world\xe2\x80\x99s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world\xe2\x80\x99s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you\xe2\x80\x99re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\xe2\x80\x99s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment