Job Description

Company DescriptionUHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.www.uhn.caUnion: Non-Union
Site: Princess Margaret Cancer Centre (620 University Ave) / Toronto General Hospital
Department: Digital Project Management Office
Reports to: Director, Change Management
Work Model: Hybrid
Hours: 37.5 hours per week
Salary: $79,189.50 - $98,982 per annum
Status: Permanent full-time
Closing Date: March 10, 2025Position SummaryThe Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. The Sr. Analyst, Change Management and Benefits Realization provides consultative support on best practices, plans project and operational activities, administers tools and templates, and develops deliverables to support readiness for change, change adoption, and benefits realization among Digital teams and UHN's broader workforce. As a member of the PMO, the successful candidate will work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value.An exciting opportunity is available to showcase your talents as a Senior Analyst supporting the Change Management portfolio. This position will deliver solutions that are data-driven, bring value to our stakeholders, and achieve UHN's business objectives. We are seeking a results-driven, innovative individual who can take initiative to help implement various types of digital projects that support clinicians, researchers, and corporate areas. These initiatives include organizational readiness for artificial intelligence, process improvement for benefits realization evaluation, and other major projects with clinical impact at UHN.Duties

• Apply sound change management techniques for effective stakeholder engagement and communications, training, and implementation support.
• Support evaluation of change adoption success for individual projects and programs/portfolios, by leveraging measurement tools and metrics.
• Develop and maintain materials for the Change Management Centre of Excellence including version control, identifying requirements for updates incorporating new and emerging best practices for continuous improvement.
• Provides strategic communications support, including consultation for planning and best practices, for ongoing work of Digital PMO and Operations teams.
• Distills and translates technical requirement details into meaningful change impact communications, tailored and relevant for identified audiences.
• Liaises with UHN Site and Program communication leads to promote and cascade digital change management and communication outputs.
• Facilitates stakeholder inputs through meetings, presentations, working or think groups, etc.
• Distills project objectives into measurable benefits with clear criteria and metrics for successful delivery, as well as clear ownership accountabilities during and after implementation.
• Works with project stakeholders to develop plans that will collect pre-implementation baseline data and measure project success based on defined criteria.
• Supports achievement of project deliverables with mitigation strategies for change adoption resistance and/or other barriers to successful benefits realization.
• Leads program and portfolio level data aggregation and analysis to identify trends and improve processes for benefits realization planning and delivery.
• Apply rigorous project management techniques to assist in the management of project plans, schedules, status reports, and budgets.
• Develop adequate level of knowledge of the subject matter and digital systems being implemented to effectively move projects forward.
• Lead simple to moderately complex projects of small to medium scope, including planning, and monitoring project progress through tracking project milestones, risks and issues to deliver project within the planned budget, schedule, and with a high level of quality.

Qualifications

• Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required
• Minimum 3 years of Project Management, Change Management, Communications or Benefits Realization experience or equivalent required
• Experience in applying change management methodologies and tools
• Sound knowledge of project management standards (project planning, implementation, evaluation, risk assessment, benefits realization) required
• Experience leading project work streams or small projects independently, and either supervising or influencing project team members required
• Facilitation skills in large group scenarios both to provide information and to guide groups through work that may include problem solving, diverse points of view and comfort shifting plans in the moment to meet facilitation objectives
• Ability to communicate with confidence and demonstrate knowledge credibly and confidentiality with senior leaders, staff, feedback tool users and external vendors
• Strong written communications skills including: writing clear direction; using a style that reflects the interests of the participant to influence behavior and achieve organization objectives; ability to write professional marketing materials.
• Strong process improvement skills; detail orientation and systems thinking logic to investigate issues and work with internal and external parties to solve problems; improve processes; or create new processes to meet objectives
• Organization skills to manage several tasks concurrently; ability to consider several information inputs when planning logistics / or scheduling to optimize resources; strong attention to detail and understanding of the interfaces between corporate systems/ functions for process flow and problem solving
• Strong planning skills to manage logistics of events, courses, projects anticipating the needs of end users and team members; evaluating risks and mitigating actions
• Change Management certification preferred
• Project Management Professional (PMP) or other certification an asset
• Experience with Epic system an asset, including use, build, and/or vendor certified

Additional InformationWhy join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

University Health Network