Job Description

Requisition ID: 216684Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Join the Global Community of Scotiabankers to help customers become better off.Sr. Analyst, AskGPS, Global Procurement Support ServicesContributes to the overall success of Global Procurement Services department serving the global enterprise ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.Is this role right for you? In this role you, will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Applies knowledge of procurement policy, following Standard Operating Procedures (SOPs) and Work Instructions (WIs) to respond to inquiries related to Global Procurement Policy and Procedures, and other related policies.
• Provides frontline support for all user requests and issues related to Procurement Technology (Coupa).
• Operates the Bank's issue ticket management system to:

o Log, review and resolve complex cases and support issues related to ProcurementTechnology.
o Perform regular activities in Procurement Technology such as managing user access, reassigning access items, reports management and override approvals management.
o Provide support/ guidance to stakeholders and suppliers for P2P technology for example but not limited to catalog maintenance, PR/PO support, and Global Procurement Policy and Procedures.

• Prepares, updates, follows SOPs and WIs documentation to ensure data quality and consistent delivery of service according to established Operating Level Agreements (OLAs).
• Escalates issues to Manager, suppliers, or other internal stakeholders and tracks to resolution.
• Prepares and distributes reports from the systems.
• Assists in the training and onboarding of new team members.
• Participates and assists in cross-functional initiatives.
• Performs root cause analysis of issues escalating to Manager.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Designs and prepares reports that monitor operational KPIs and recommend process improvement.
• Performs root cause analysis of issues from service desk operations and propose solutions.
• Interacts with the technical support teams to facilitate ticket resolution where required.
• Maintains reporting, dashboards to track user activity, support tickets and internal OLA's. Also, all this must come with the key findings, highlight, a contextual analysis of the data explaining its meaning in sentence form.
• Based on the user feedback, act as advisor to identify opportunities for system/process improvements.

Education/Work Experience/Designations

• College Diploma or University Degree in related field.
• 3+ years of project management, business administration, business analysis, data analysis, business process improvement, and/or business help desk, operations experience.
• Service and customer-oriented attitude.
• Excellent verbal and written communication skills; ability to effectively communicate with internal stakeholders and 3rd parties and explain complex technical concepts to non-technical individuals.
• Strong business and analytical skills, ability to focus on key issues and solve problems.
• Self-starter willing to learn and assume ad-hoc responsibilities (as required).
• Works well under pressure and time constraints and can prioritize/balance multiple priorities appropriately.
• Experience in business analysis is an asset.
• Accurate and thorough investigative skills.
• Previous experience with Procurement preferred.
• Experience within a large financial institution is preferred.
• Communication in English plus French and/or Spanish is preferred.

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank