Job Description

At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta.

Posting will close February 16, 2023.

RESPONSIBILITIES:
Reporting to the Supervisor Claims Adjusting, the Senior Adjuster is required to work independently and to promote a cooperative work environment as part of the Provincial and Area team. Assigned to a specific office(s) covering a designated geographical area and conducts some of the more complex inspections within these work units. The Senior Adjuster assists an assigned Supervisor Claims Adjusting to monitor that the services provided by adjusting staff are efficiently performed, are consistent with AFSC standards and that the workload is completed in a timely fashion and in order of significance.

Specific Accountabilities
Plans and prioritizes work to meet commitments aligned with organizational goals.
Holds self and others accountable to meet commitments.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Provides direction, delegating, and removing obstacles to get work done.
Gains the confidence and trust of others through honesty, integrity, and authenticity.
Builds partnerships and works collaboratively with others to meet shared objectives.
Builds strong customer relationships and delivers customer-centric solutions.
Handles conflict situations effectively.
Develops people to meet both their career goals and the organization\'s goals.
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Broad knowledge of the agricultural business and its economic drivers.
Knowledgeable and supportive of corporate directives and address the concerns of less experienced Adjusters to promote a healthy work environment.
Detailed knowledge of farming operations and the impacts of physical conditions such as weather, pests and soil conditions.
Proficiency in the use of GPS, computers and applications relevant to the position.
An understanding of all aspects of AFSC\xe2\x80\x99s insurance programs and inspection policies and procedures and any potential processes that may be required for future products and/or services.

Client Relationships:
Respond to customer inquiries and disputes with the ability to resolve with clients if the client is not satisfied with the original Adjusters findings.
Schedule inspections, assign Adjusters in an equitable manner by matching the Adjuster\xe2\x80\x99s capabilities with the nature of the inspection assignment.
Establish situational relationships with clients to obtain information and communicate inspection objectives to obtain cooperation with inspection activities.
Establish relationships with Branch staff and Team Coordinators in the field to keep them abreast of Claims Adjusting Services activities, assist them with timely inspections related to their clients and communicate the results of inspections relating to their clients.

Operational Excellence:
Assist in checking inspection reports as requested
Assist in identifying and resolving individual risk management and triage issues.
Provide clarity of direction to less experienced Adjusters through communication of inspection strategy and direction coupled with clear expectations of the individual employee.
Support a Supervisor Claims adjusting Services in supervision of adjusting staff in their assigned work unit, and conduct all types of inspections within this defined geographical area with a primary focus on the most complex inspections.

QUALIFICATIONS:

• High School Diploma or equivalent;
• Valid Class 5 Driver\xe2\x80\x99s License;
• Flexibility to travel at minimal notice to various locations throughout Alberta for extended periods of time;
• Farm experience, agriculture industry experience, or courses in crop management and/or agronomy is a preferred asset.

Comfortable with both working individually or as part of a team, the successful candidate will have demonstrated technology skills (comfort with computers, GPS tracking, smart devices and corresponding applications). This position requires the physical ability to walk long distances through mature crops, and the ability to climb grain bins.

About AFSC
For over 80 years Agriculture Financial Services (AFSC) has provided Alberta\'s agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we\xe2\x80\x99re proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.

https://afsc.ca/about-afsc/