Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a Senior Account Services Representative to join our team in Mississauga, Ontario.

This role oversees multiple administrative functions within the Account Services Department. Monitors workflow and conducts time studies to track efficiencies. Provides developmental support and guidance to Account Service Representatives. Identifies and helps resolve issues, interacts with various contacts, and identifies opportunities for improvement. Contributes to building brand value and achieving enduring profitable growth.

POSITION FUNCTIONS

• Responsible for monitoring all consumer, dealer and vendor correspondence handling and response including insurance tracking, insurance total loss and invoicing.
• Verifies work completed by Account Services Representatives: i.e. all documentation completed by ASR\xe2\x80\x99s must be verified (e.g. release, correspondence, accounting items, statement of accounts, etc.). Letters are confidential and contain detailed information, and accuracy must be verified.
• Monitors all adjustment processing on loans or leases, due date changes, rewrites, loan auditing, credit bureau updates, transfers of equity, substitutions, parking tickets, extensions and banking information changes and all other account adjustments and changes.
• Monitors the processing of all retail and lease payoffs, terminations, customer payments, insurance collections on physical damage and total loss, return items, account research, account adjustments, bills of sale and Gap Claims.
• Supports scheduled new-hires with on-the-job training.
• As necessary, performs other related duties of which the above are representative.

MINIMUM QUALIFICATIONS

• Minimum High School Diploma or G.E.D. or Bachelor\xe2\x80\x99s Degree or College Diploma in Business or equivalent experience required.
• 1-3 years\xe2\x80\x99 experience in the area of customer service and administrative duties relating to automotive finance.
• Bilingual (English & French) skills considered an asset.
• Proficiency in Word/Excel/Outlook, as well as ability to adapt to new computer systems.
• Must be organized, have good time-management skills, be able to multi-task and have good analytical skills with an eye for detail and accuracy.
• Incumbents speak on behalf of the company and management when dealing with customer/dealer inquiries.
• Must have strong written and verbal communication skills.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan \xe2\x80\x93 regardless of functional area or expertise \xe2\x80\x93 share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan\xe2\x80\x99s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees \xe2\x80\x93 with shared characteristics or interests \xe2\x80\x93 build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada

Nissan