Job Description

Selling Supervisor






About Us:

Sunwing Vacations Group is home to North America\xe2\x80\x99s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group\xe2\x80\x99s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose \xe2\x80\x9cpassionate people making vacation dreams come true\xe2\x80\x9d.
The Opportun i ty:


Under SellOffVacations, we are looking for a Selling Supervisor to join us in making vacation dreams come true. In this role, you are responsible for the daily operation of the Branch office! You will maintain personal targets and goals while ensuring branch targets are achieved through mentoring and coaching staff, implementing company policy and procedures, and organizing Local Marketing and Networking events. The position reports to the Area Sales Manager, and will be located in Langford BC .


What You\xe2\x80\x99ll Do:

• Supervise the daily operation of the office and proper staffing
• Monitor and motivate staff development via performance appraisals, one-on-ones, and feedback
• Organize local business building promotions and networking
• Ensure audit and security requirements are met
• Provide high quality service to consumer travel clients
• Sell a full range of preferred supplier product
• Provide accurate, complex travel information
• Resolution of client pre-travel complaints with minimal guidance
• Works closely with Consumers, Tour Operators and various Internal Support departments
• Invoice client files and documents accurately

What You\xe2\x80\x99ll Need:

• 3+ years of experience as a Travel Counsellor in a Retail Travel environment or similar experience
• Exceptional customer service and communication skills
• Have a positive attitude, love change and new challenges!

W hat We Offer:

• Remote and/or Hybrid Work Opportunities
• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.


Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca