Job Description

The Opportunity

Lounsbury Furniture in Moncton is seeking a

Selling Sales Manager

to lead and support our sales team.


This role is responsible for the day-to-day coaching and management of Sales Professionals, fostering a high-performing sales environment, and ensuring exceptional customer service.


The ideal candidate will consistently achieve agreed-upon sales and profitability targets by driving performance, promoting ethical practices, and modeling the company's core values.


This is a full-time position.

Why work with us:

Competitive Wages Group Benefit Plan Pension Plan Great work culture Fun and dynamic work environment Employee discounts on cars and furniture

Responsibilities

Set sales targets and goals for each Sales Professional with the Store Manager The Selling Sales Manager will actively participate in the selling process as directed to maintain the highest level of customer satisfaction Meet or exceed established KPI's for sales volume, gross margin, PPP sales, credit, and close ratios Develop sales plans and strategies with Sales Professionals and monitor their progress on overall performance in conjunction with the store manager (scorecards) Provide Sales Professionals with approvals on pricing, returns, and service for customers Manage Sales Professionals, including training, work allocation, and conflict resolution in conjunction with the store manager Train and coach Sales Professionals on product, upcoming promotions, financing options, selling skills, and administration in conjunction with the Store Manager Ensure all visitors to the store receive exceptional customer service in greeting, qualifying, selection, payment, delivery coordination, and post-delivery issue resolution. Resolve customer concerns and complaints in a courteous, timely, and professional manner. Motivate the sales team to meet or exceed expectations Create and provide a training program for new hires in conjunction with the Store Manager Continually work to improve the overall customer service experience Ensure that all direct reports comply with the company's policies, procedures, and ethical standards Maintain consistent dialogue with store leadership and buying team regarding inventory requirements, tag orders, customer trends, and customer issues Maintain a professional appearance, demeanor, and attitude at all times Demonstrates the company's Core and Leadership competencies

Qualifications

Post-secondary education in business, marketing, or a related field, or an equivalent combination of education and relevant experience 2 - 4 years of proven sales experience in a related environment Previous supervisory experience in a team environment Proficient in Microsoft Office, with the ability to learn internal systems and software Strong coaching, mentoring, and leadership skills Excellent interpersonal and communication abilities * Availability to work retail hours, including days, evenings, and weekends