Job Description

SECURITY SUPERVISOR - CITY OF THUNDER BAY CONTRACT

Location:

Thunder Bay, Ontario

Schedule:

Full-time | 24/7 On-Call Availability Required

About the Role

Horizonor is seeking an experienced

Security Supervisor

to oversee operations.

You will ensure service quality, manage guards, conduct inspections, and maintain performance standards.

Key Responsibilities

Act as the primary liaison between Horizonor and client representatives. Provide

24/7 on-call supervisory coverage

for escalations and emergencies. Conduct on-site inspections -- including unannounced performance checks. Manage schedules, shift coverage, and contingency planning. Supervise the quality of daily logs, incident reports, and tracking data. Oversee onboarding, training, and compliance with client and legislative standards. Maintain communication with the client for incident reporting, urgent concerns, and operational updates. Provide coaching, performance management, and corrective action as required. Support patrol operations as needed (foot and mobile). Lead all incident investigations and ensure accurate documentation.

Requirements

Minimum

2-3 years

supervisory experience in the security industry. Valid

Ontario Security Guard Licence

. Valid

Class G licence

with clean abstract. Strong understanding of the

Private Security & Investigative Services Act

. Experience leading teams of 10-20 guards. Excellent communication, both written and verbal. Ability to respond to incidents after hours. Strong report writing and documentation skills. Proficient with checkpoint tracking systems and digital reporting. Professional appearance and leadership presence.
Job Type: Full-time

Pay: $23.00-$26.00 per hour

Work Location: In person